I am an experienced Contact Centre Professional that has spent 20+ years in the Contact Centre Industry. I enjoy solving problems and implementing Operational Improvements that benefit the Customer ,the Business and the Employees. My leadership, problem solving and analytical approach has regularly earned praise of my colleagues including everyone from the agents, to my team members, my peer Leadership group and Senior Executives. I have an extensive background in both Customer Service and Sales Environments in Multi-Channel, Multisite and Remote Operations. AREAS OF EXPERTISE • Consulting
Listed skills include Call Center, Team Leadership, Strategic Planning, Workforce Management, and 24 others.