Rob Markey Email & Phone Number

Helps companies become and remain truly customer-centric at Bain & Company. Partner and the founder of the Customer practice. Has led customer experience transformation, employee engagement, marketing and sales capabilities development for dozens of the world's largest companies across various industries and regions.Creator of the Net Promoter System, which (when done right) enables companies to both instill a culture of customer-centricity and identify the highest-return ways to earn customer loyalty. Co-authored the best-selling book The Ultimate Question 2.0, which explains how to implement the system and achieve extraordinary financial returns. Led the NPS Loyalty Forum, a global community of practitioners and thought leaders who share best practices and insights on customer-centricity. Serves as a board member at Forethought and an advisory board member at Joyous, two start-ups that leverage artificial intelligence and data analytics to enhance customer and employee loyalty, respectively. His vision and mission is to make Customer Base Value the most important measure of business success and shareholder value, aligning leaders across organizational silos, and accelerating the path to sustainable growth by earning deep customer and employee loyalty.

Listed skills include Strategy, Segmentation, Business Strategy, Strategic Planning, and 22 others.