Roberto Martinez Email & Phone Number

Orem, Utah, Us

Orem, Utah, Us

As an IT Specialist at Pura, I thrive on navigating the dynamic landscape of technology to ensure seamless operations and enhanced user experiences. With a strong focus on efficiency and innovation, my role encompasses a diverse range of responsibilities that contribute to the optimal functioning of our IT ecosystem.•Asset Management & Inventory: I manage and maintain an up-to-date inventory of technological assets, ensuring accurate tracking, maintenance, and optimal utilization of resources. This contributes to cost savings and informed decision-making.•Onboarding & Offboarding: Playing a pivotal role in welcoming new team members and facilitating their smooth integration into the organization's digital infrastructure. I also manage the offboarding process, safeguarding data and ensuring security protocols are upheld.•Security Enhancement: I am dedicated to safeguarding sensitive data and upholding cybersecurity standards. I actively implement and monitor security measures to protect against potential threats, providing a safe environment for both data and personnel.•Network Management: Management and maintenance of the company's network infrastructure. I ensure reliable connectivity, troubleshoot issues, and implement optimizations to enhance network performance.•Helpdesk Solutions: I provide timely technical support to resolve a variety of IT-related issues. Whether it's troubleshooting software glitches or addressing hardware malfunctions, I am the go-to person for efficient problem-solving.

Lehi, Ut, Us

Newbury, Berkshire, Gb

•Define project deliverables set schedules, and resolve business and technical issues.•On-boarded new hires into the business and assist with any technical or paperwork issues.•Research new hire issues in a timely manner and follow up with them with recommendations and action plans.•Participated in team meetings daily, ask questions and provide input on case backlog, technical process, and new processes within the department.•Utilize previously acquired technical experience to become actively involved in day-to-day tasks and meet schedules and resolve problems.

Lehi, Ut, Us

•Diagnosed, troubleshooted and resolved a wide range of software, hardware, Network and Security issues.•Helped establish new processes and procedures on responding to various security incidents and improving overall customer service.•Monitored daily backups, antivirus status, shared storage space and network activity, adjusting network equipment and settings as needed.•Installed/configured and modified hardware and software to ensure optimal performance•Planned and supported Emergency Action Planning activities for multiple scenarios.•Supported and maintained LAN/WAN and related equipment.•Performed a review of existing procedures and updated when appropriate•Collecting End of Life equipment and termed employee assets for recycling or re-issue.•Creating excel spreadsheets for data collection and reporting.