VERSATILE PROFESSIONAL, driven to increase quality and productivity while reducing operating expenses through the creation and use of technology, standard operating procedures and the application of cost saving initiatives. Skilled in the use of technology to gather data, improve information management, and processes. More than ten years experience with increasing responsibility. Specific areas of expertise include:IT Development—Successful .NET Developer with outstanding track record at diverse Fortune 200 Company. Project Management—Extensive experience managing quality improvement projects of high-profile business partners and implementing new programs to gain optimal efficiency.Management/Training—Developed and delivered technical and process training to business partners and enterprise employees.Customer Service Management—Experienced Manager. Transformed Navistar’s OnCommand® Repair Advocate Program. Assisted in the design, development, training and deployment of the case management system.United States Army Squad Leader—11 years of service with increasing leadership responsibility.
Listed skills include Continuous Improvement, Team Leadership, Operations Management, Process Improvement, and 22 others.