Robert Mathias Email & Phone Number

Veteran IT Analyst with 20+ years experience across multiple industries exposed in different Operating Systems such as Linux (Red Hat or Debian variant like Ubuntu), multiple desktop OSs including legacy (DOS/Windows 3.1/NT 3.51/4.0, 9x, ME, 2000, XP, Vista) and modern: Windows 7/8/8.1/10, Server OSs 2003/2008/2012, exposed to virtual technologies such as: VMWare ESXi and Workstation and introduction to cloud technologies such as Azure AD and Office365.• Proficient in using desktop applications such as MS Office 2013 (Outlook, Word, Excel, PowerPoint, Access, Visio 2013, SharePoint 2016, Skype for Business), • Advanced technical knowledge both on computer hardware repair/upgrades, software and mobile devices (IOS/Android/Blackberry) troubleshooting.• Telco, ISP, VPN, Citrix and Helpdesk experience or knowledge.• Highly analytical, keen on details, result-driven, dependable and approachable, with leadership skills and also a good team player.• Ability to work well under pressure, set priorities and make well-considered decisions.• Drive, enthusiasm, initiative, commitment and self motivation.• Interface effectively and professionally with all levels of management both internally and externally.• A desire to learn new skills and a quick learner.• Strong customer care experience in dealing with business customers.• Logical and analytical reasoning.• Excellent communication skills (verbal & written, technical & interpersonal).• Excellent telephone manners and problem solving skills.• Professionalism at all times and excellent time management skills.

Listed skills include Disaster Recovery, Windows Server, Visio, Servers, and 16 others.