Rob Maurice Email & Phone Number

Parker, Colorado, United States

Parker, Colorado, United States

The Customer Experience Manager (CXM) is responsible for creating a positive experience for the customer, ultimately leading to renewal and long-term customer satisfaction. To achieve this, the CXM understands the business initiatives and goals of the customer and helps them meet their goals using curiosity, empathy, and innovative thinking. Refine &.

Parker, CO.

-Manage post-sales training, implementation, system integrations, and ongoing adoption of LMS. -Create success plans and provide key performance metrics to track progress towards achieving critical department and organizational goals. -Lead Quarterly Business Reviews to assess previous quarter performance, discuss next quarter goals, and ensure alignment.

Greater Denver Area

-Provided remote client support for a leading global provider of learning management technology.-Achieved 90% retention rate for a portfolio of 30+ clients by cultivating a consultative relationship with each client.-Conducted strategic planning sessions with customers to to determine potential growth and ensure they adopt the right features, in the right.

Golden, CO

-Led four-member team in the design and execution of talent development processes for over 10,000 employees.-Reduced departmental costs by 25% through proactive planning and strategic scheduling of field visits to determine operational gaps and plan training sessions to improve execution in the restaurants. -Secured top talent by partnering with HR to.

Golden, CO

-Decreased training costs and employee turnover by designing innovative training materials, resources, and delivery methods.-Planned and coordinated executive level training events with the Franklin Covey organization as well as training sessions to help management team to identify and turn around underperforming restaurants.-Tracked and managed various.

Chicago, IL

-Provided feedback and coaching to a management team in 6-8 restaurants.-Implemented and monitored execution of company training initiatives-Partnered with Vice President of Operations and Area Managers to identify restaurant development needs and conduct targeted training sessions.

Greater Chicago Area

-Executed all aspects of store management including sales growth, profitability, staffing, and training while maintaining low turnover and consistent financial performance.