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@mysource1solutions.com
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4 phones found area 813, 913, and 520
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Rob Mayhugh is listed as Sr. Manager @ Source 1 Solutions | Service Desk Management at Source 1 Solutions Inc, based in St Petersburg, Florida, United States. AeroLeads shows a work email signal at mysource1solutions.com, phone signal with area code 813, 913, 520, and a matched LinkedIn profile for Rob Mayhugh.
Rob Mayhugh previously worked as Sr. Manager, Customer Service Desk at Source 1 Solutions Inc and Manager, Client Computing at Johns Hopkins All Children'S Hospital. Rob Mayhugh holds Master Of Business Administration - Mba, Project Management from Saint Leo University.
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AeroLeads found 1 current-domain work email signal for Rob Mayhugh. Compare company email patterns before reaching out.
With over 20 years of experience in supporting infrastructure, products, and customers across various sectors, I am a customer and data driven leader who thrives on delivering excellence and value. As the Sr. Manager, Service Desk at Source 1 Solutions, a leading provider of managed services and IT solutions, I lead a team of 20+ professionals who ensure the highest level of service quality and customer satisfaction for our clients.My core competencies include team leadership, project management, data analysis, process improvement, and vendor management. I have successfully created and implemented deployment plans, software updates, remote diagnostics, SLA and KPI reports, and customer feedback mechanisms that have resulted in significant customer growth, revenue increase, OPEX savings, and SLA compliance. I also hold an MBA with a focus on project management and a PMP certification, which demonstrate my commitment to continuous learning and professional development.
Listed skills include Integration, Data Center, Process Improvement, Vendor Management, and 24 others.
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Clearwater, Florida, US
Improved and am maintaining CSAT scores above 99% by engaging directly with customers and using feedback for targeted training and process improvements.Increased on-boarded staff (hired and trained) by 150% during a high-growth period by creating a pipeline of candidates and mobilizing existing staff to provide targeted training plan.Deliver weekly.
St Petersburg, Florida, US
Improved Customer Satisfaction by 80% by increasing direct customer interaction and providing follow-up on all survey feedback not achieving the highest satisfaction levels.Increased on-time service delivery by 100% by implementing tracking reports and follow-up with cross-functional support teams.Successfully managed on-time completion of Win7-to-Win10.
New York, NY, US
Reduced service dispatches by over 50% and reduced mean time to repair (MTTR) by over 75%, by enabling remote product diagnostics and software deployment, saving $1 million+ OPEX annually.Improved SLA compliance by over 70% in less than one year. Created data analytics, trending, and reporting using Business Objects, Tableau, and Excel.Reduced time to.
Kista, Stockholm, SE
Improved internal customer response times by 100% in less than one year by improving customer point of entry, customer acknowledgement, and workflow processes.Achieved $1 million+ annual savings by initiating projects for process improvement, automation, and new toolsets for management and auditing of 60,000+ devices and 2 million+ user accounts.Held a.
Overland Park, Kansas, US
Increased customer satisfaction from 90% negative, to 90% positive, in four months by creating and executing daily scorecards to measure and report performance in near real timeOptimized training budget and saved 90% of approved funding by negotiating entry into the SANS Institute’s Work Study Program, resulting in multiple team certifications.Earned my.
Overland Park, Kansas, US
Increased data center and core services availability from 99.9% to 99.99% by standardizing event-handling processes, enhancing coverage for unplanned events, and score-carding performance.Slashed $50 million for fiscal years 2007 through 2009 by renegotiating vendor maintenance contracts, reducing vendor reliance, and taking internal ownership.Project.
Overland Park, Kansas, US
Evangelized first AMBER Alert notification delivery system for mobile devices. Recognized by National Center for Missing and Exploited Children, who lobbied and succeeded in having all wireless carriers implement.Increased data center and core services availability from 99.95% to 99.995% using key data and creating the “Focus on Customer and User.
Achieved buildout of the first GSM network in the United States. Supervised centralized Network Management functions, completing such tasks as buildouts, hardware, software and configuration for the NSS, BSS, and OMC. Created technical training manuals for new employees.
Accountable for all field service operations for Metrocall's Shenandoah Valley region, and subsequently the Western PA region. Constructed the Pittsburgh regional network from the ground up, to include locating all building and tower sites, negotiating leases, and managing all logistics related to ordering, delivery, and installing equipment.
US
Selected to serve with the White House Communications Agency (WHCA), supporting and traveling with the President and Vice President of the United States.Traveled extensively with then Vice President George H. W. Bush during the 1988 Presidential campaign, spending 4 months aboard Air Force II, and logging over 230 days of travel during the year.
Washington, DC, US
Served tours of duty aboard the USS Virginia (CGN-38) and with the White House Communications Agency (WHCA) during the Reagan/Bush and Bush/Quayle Administrations.
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Rob Mayhugh works for Source 1 Solutions Inc.
Rob Mayhugh is listed as Sr. Manager @ Source 1 Solutions | Service Desk Management at Source 1 Solutions Inc.
AeroLeads has found 1 work email signal at @mysource1solutions.com for Rob Mayhugh at Source 1 Solutions Inc.
AeroLeads has found 4 phone signal(s) with area code 813, 913, 520 for Rob Mayhugh at Source 1 Solutions Inc.
Rob Mayhugh is based in St Petersburg, Florida, United States while working with Source 1 Solutions Inc.
Rob Mayhugh has worked for Source 1 Solutions Inc, Johns Hopkins All Children'S Hospital, Verifone, Ericsson, and Sprint Nextel.
You can use AeroLeads to view verified contact signals for Rob Mayhugh at Source 1 Solutions Inc, including work email, phone, and LinkedIn data when available.
Rob Mayhugh holds Master Of Business Administration - Mba, Project Management from Saint Leo University.
Rob Mayhugh is listed with skills including Integration, Data Center, Process Improvement, Vendor Management, Strategy, Management, Wireless, and Telecommunications.
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