Rob Backus Email & Phone Number

Indianapolis, Indiana, United States

I steer our company's technology vision, managing all IT operations to ensure alignment with business objectives. Lead a diverse team towards excellence, oversee technology investments, and foster innovation to maintain our competitive edge. Steer the safeguarding of data, optimizing on-prem and cloud environments, and driving growth through strategic software initiatives.

Indianapolis, Indiana, United States

I work with firm leadership to establish a strategy and roadmap that enhances and expands KSM's technology footprint. As a player-coach, I deep dive with business and customer stakeholders to uncover, modernize, and streamline business processes. Driving innovation by guiding software teams through the SDLC, utilizing Machine Learning and generative AI to improve the way we work, and taking a data-driven approach to uncover new products, increase business services efficiency, reduce operating costs, and improve staff experience.

Indiana, United States

The first AI-powered engagement platform that brings true transparency to the home buying and selling process. With HomeTagz, agents and sellers collaborate to give buyers an interactive and informative buying experience while touring the home. Efficiently create engaging content with our AI that will help identify points of interest and create digestible and compelling text. Breakthrough conventional listing limitations with HomeTagz's Patent Pending tagging technology that adds context when and where it matters, allowing buyers to make a more informed and confident buying decision.

Indianapolis, Indiana, United States

Led globally distributed engineering teams for a SaaS leader specializing in call center technologies, marketing, and operational controls. Spearheaded cloud platform modernization efforts, addressed technical debt, and drove next-gen innovations to elevate the company's competitive edge.- Reduced cloud infrastructure costs by 30%, saving over $300K annually within the first 90 days.- Optimized global team dynamics for 24/7 project execution, improving delivery speed, product quality, and market responsiveness.- Identified and resolved critical technical deficiencies, significantly improving system performance and stability, and restoring business confidence.- Recruited and scaled high-performance teams across engineering, QA, and data, enhancing overall team capabilities and accelerating delivery timelines.

Indianapolis, Indiana, United States

Oversaw the innovation, scaling, and stability of a comprehensive application ecosystem powering the Boy Scouts of America's national Popcorn Fundraiser, generating $150MM in e-commerce and mobile POS revenue during the 4 month fundraising season.- Completed a full digital transformation from paper-based processes to a robust suite of digital solutions, modernizing the organization’s operations.- Recruited and coordinated internal and external engineering teams to deliver an integrated e-commerce, ERP, and mobile app platform, handling over 1 million orders annually.- Streamlined cross-functional processes, boosting employee efficiency and improving transaction accuracy across all channels.- Directed the full software development lifecycle for critical systems, ensuring seamless performance and integration.- Deployed the organization’s first data warehouse, establishing a single source of truth and enabling data-driven decision-making.- Spearheaded DevOps initiatives, optimizing CI/CD pipelines, cloud architecture, and implementing comprehensive disaster recovery plans.(Previous Position - Director of IT)

Dallas

Steer technology and product roadmap for this SaaS innovator in the mobile data collection and analysis space serving top-tier enterprise clients, such as Dave & Buster's, Denny’s, Deutsch Family Wine & Spirits, Trail’s End, and many others.- Oversaw design, development, and release of products designed to streamline data collection and provide near-real-time insights into trends and issues; available on Web, iOS, Android, and Windows platforms.-Engaged with key stakeholders to understand business requirements and translate information for technical teams to ensure seamless implementation and effective API integration strategy.- Led large-scale product release at 2500 locations, generating six figure+ cost reductions annually for six major hospitality and fast casual dining brands- Championed continuous research & development to identify technologies, practices, and approaches to increase efficiency in building performance-driven software.- Spearheaded automation of complex reporting process to reduce manual workload, increase accuracy, and optimize speed of delivery to stakeholders.

Dallas/Fort Worth Area

Served as CTO for a company providing fully custom mobile, web, and desktop solutions to medium and large businesses.- Client facing solutions architect. Conceptualize the solution and draft stakeholder and technical requirements.- Plan out resource allocation, timeline commitments, and cost- Establish relationships for quickly sourcing talent to fulfill project needs- Delivered dozens of solutions during my time thereChanged name to Ezforms, Inc in 2016

Dallas, Tx

Led day-to-day operations and guided mobile application development teams of over 50 professionals. Collaborated with sales, design, and development leads to ensure high-quality, on-time deliverables for stakeholders while driving innovation and operational efficiency.- Streamlined the software development lifecycle by championing Agile methodologies, ensuring smooth execution across projects.- Partnered with sales to authorize Statements of Work (SoW) and ensure profitability, contributing to strategic financial growth.- Delivered performance metrics and insights to the executive management team, influencing high-level decision-making.- Mentored teams on cutting-edge technologies to enhance development efficiency, fostering a culture of continuous improvement.- Strategically balanced and sourced specialized skill sets to optimize team productivity and effectively manage incoming project demands.- Oversaw project resource budgets, maintaining profitability while scaling operations to support business growth.

SemiTrade is a Semiconductor and Electronic Component procurement SaaS platform allowing global visibility to long lead time and EOL component stock. The first platform to give maximum exposure to inventory by utilizing search and social integrations, providing users an easy solution to both distribute and procure components.Responsibilities:-Manage distributed IT and software development resources-Translate stakeholder requirements into technical requirements-Maintain a strict schedule on deliverables-Research and recommend new and upcoming technology to give our platform an edge-Balance and source specific skill-sets to adequately handle incoming projects

- Analyze and report on sales trends- Establish process automation routines for report distribution- Department "Go to" for data-related needs- Worked with and often accompanied management in executive meetings- Department owner of all assets, equipment, and new hire set up