Rob Mccann Email & Phone Number

• This is a call center position where I am on the phone taking customer calls part of the time and the other part answering questions from fellow team members and helping my Team Leader.
• Experience assisting Team Leaders with agent questions and administrative duties including escalations, briefings, and other tasks as assigned
• Experience identifying quality trends as Account Supervisor and Coach
• Experience leading groups discussions on business objectives and expectations
• Experience handling very difficult and/or irate customers including taking supervisor calls.

• Experience coaching families on how to manage finances and get out of debt
• Experience explaining very complex concepts in simple terms.

• This was my first call center experience and my first experience where I had to meet sales quotas.
• Experience explaining very complex billing to customers
• Experience selling services to customers

I ensured safety and security on campus.