• Used historical data and future projections to implement remote event coverage schedule and set KPI’s for each event with annual results of over $25MM in GMS. • Secured contracts with local vendors and served as point person for remote event locations.• Cultivated and maintained relationships with top selling clients/ticket brokers to maximize their revenue and drive visibility.• Helped secure partnerships and operated as a point person to execute events and provide staffing support with organizations including the NY Mets, NY Yankees, Roundabout Theater Company, and many others. • Conducted post-event analysis and generated recaps to report GMS and KPI metrics including NPS and CSAT scores. • Managed a team of direct reports and guided them in coaching their own subordinates, as well as the hiring, staffing and budget for StubHub’s Flagship location in Times Square. • Flexed into the role of Senior Trainer during COVID to create and deliver training content to new hires. Worked to decrease AHT and increase ASAT scores for new Customer Experience hires.

• Recruited, trained, and managed a team of over 30 people to meet and exceed sales and revenue goals on a quarterly basis. • Led company in client retention numbers monthly.• Maintained the highest quarterly Net Promoter Score (client feedback surveys) in the company. • Decreased staff turnover rate by more than 60%. • Helped company grow from 5 locations in 2006 to 13 locations by 2016.

• Contracted to design and launch a dog daycare facility from which the proceeds would go to support ARL projects. • Managed the recruiting, hiring and training of staff. • Set prices and services via market research. • Oversaw the physical buildout of the location.