Rob Dean Email & Phone Number

Austin, TX, US

Austin, Texas, US

Director of Customer Support for one of Austin's best SaaS/B2B Customer Success teams! Reports directly to CEO and Executive Team, Conducts weekly 1 on 1’s with team for reinforcing metric attainment, employee satisfaction is 100%, Customer Satisfaction score is 97.7%, foster positive business relationships, financial report generation, CS training.

Austin, Texas, US

Served as the Credit Recovery/Intervention Administrator (initiated the program: trained and managed 24 teachers and over 300 students), Social Studies Department Chair, 7th grade Team Lead and also as a 7th and 8th Math and Social Studies Instructor.TEA ID Number: 1211180 Current holder of three Texas Teaching credentials!

Vienna, VA, US

• Helped develop project for a Top Secret US Government call center for INDUS. I I analyze the clients’ plans and identify specific training and business needs to create the best plan and environment for their business..
• Developed Training program for implementation of Service Desk and Federal Call Center for DFAS account
• As part of the Project Management Team, designed the service desk and management processes required to meet minimum federal requirements, determined hiring needs and location requirements
• Provided industry expertise and knowledge to help prospective service desk clients meet the needs of their organization, staff and business
• Determined and integrated the appropriate suite of application tools critical to meet the clients Service Desk needs and DFAS' global expectations.
• DFAS currently supports over 6.6 million users, paid over 10 million in commercial invoices, maintained 270.4 million ledger accounts, managed 700 billion in military retirement and health benefits, managed over 403.

San Jose, California, US

I started my own eCommerce business with eBay. I was a Top Rated PowerSeller eBay Store Owner. As a Service Manager and Project Manager, I decided to run an eCommerce company.I started my own online retail business (robmdean) with EBay in November, 2008. Managed 100% of the business: planning, purchasing, marketing, photography, shipping, accounting and.

States, Amercia, US

Responsible for building relationships and engraining myself in the business of Activant’s existing customers. Through a consultative sales approach, my focus was to prospect for and increase sales in the form of add-on products, peripherals/hardware, upgrades and services. Work with an account base of 150+ customers; provide outstanding customer service.

Blue Bell, Pennsylvania, US

I developed and designed curriculum and training materials for improving federal Service Desk agents with Top Secret Clearance for the Unisys Corporation. I controlled the Federal Training Division with five trainers under my supervision. I wore a few different hats while I worked for Unisys. I was also the Technical Writer as well; which incorporated.

Blue Bell, Pennsylvania, US

Global Account Management Position – Serving as a member of the Unisys Account Management team. Responsible for coordinating all activities and personnel involved in providing the Unisys Service Desk (SD) solutions. Served as the single point of contact for the delivery of SD operations. Served as Client advocate, escalation point, and primary interface..

Served as school’s G.A.T.E. (Gifted and Talented Education) Coordinator, 6th and 7th grade History and Core teacher. Developed Curriculum for the school program. Responsible for the planning and execution of District and school G.A.T.E. Program plus handled staff training, created a newsletter for increased home communication, planned school events and.

Served as school’s Technology Representative and as a 6th grade E.L.D. Teacher. Created and developed the curriculum for the technology program for the teachers and staff. Responsible for the planning and execution of District and school’s Technology program and provided support for entire staff with training, room set-up, upgrading hardware/software and.

Created and developed the curriculum for the gifted and talented program for the new school. Served as 4th, 5th and 6th grade G.A.T.E. teacher. Responsible for the planning and execution of daily lesson plans as well as the evaluation of the students work and progress. Compacting curriculum, Cooperative education and integration of all subject matter was.

Created and developed the curriculum for the inner-city education program and for the E.L.D. program (students learning English). Served as fourth/fifth grade general educator and E.L.D. teacher. Responsible typical teaching duties as well as being a Site Facilitator for these programs: The Comer School Development Program, Fifth Grade Testing, and The.

Served as a fifth grade teacher and Director of the After School Care Program. Responsible for typical teaching and directing duties. Responsible for scheduling, planning and directing of staff in the after school program.

Served as 7th and 8th grade math and Pre-Algebra teacher. Responsible for the planning and execution of daily lesson plans as well as the evaluation of the students work and progress. Formalized planning with assessment.

Developed and designed curriculum for the new Junior High to handle the growth and needs of the local community with special education needs. Served as 5th, 6th, 7th, 8th grade special education teacher. Planned and developed individualized lesson plans for students with specific learning disorders such as A.D.D., A.D.H.D., and Dyslexia.

As project manager and partner, controlled and directed all business transactions for the company. Researched, developed, and implemented the marketing and sales of each project. Managed up to twenty contractors and sub contractors per project as well as overseeing the evaluation of employees, plans, and the financial budget for each project.

Ba, History & Communication

M.Ed., Educational Leadership And Administration, General

Foundations Certification In It- Service Management

140 Hours Of Project Management Course, Project Management (Pmi Approved Pmp Certification Pending)

Skillsoft, Six Sigma Lean White, Yellow And Green Belt

Education, Education

Business Administration And Management, General