Rob Meader - Pmp, Gpm-B Email & Phone Number

Sandy Springs, Georgia, Us

Volunteer Highlight: -Selected for Cox Automotive Go Green Council- Atlanta, GA 2017-2022 -led Green Team and multiple projects for Zero Waste to Landfill, energy savings, composting, employee awareness and education efforts. Efforts so far have propelled Dealer.com to the top of the leaderboard among Cox Automotive national office locations and diverted in excess of 10,000lbs of waste from the landfill on an annual basis. These successful efforts prompted a regional case study in Vermont for the Chittenden Solid Waste District for the purposes of education and replication by other businesses.https://cswd.net/case-study/sustainability-is-dealer-coms-bedrock/ https://cswd.net/wp-content/uploads/Dealer.com-Business-Case-Study-12.2020-AC.pdfhttps://vbsr.org/event/vbsr-virtual-workshop-creating-a-culture-of-sustainability/Project Lead Responsibilities -• Gathered client requirements for general digital marketing strategy regarding creation of new or upgraded digital properties and related content• Consulted with clients to facilitate best practices and effective branding strategies• Worked with Sales, Digital Advising, Managed Services, SEM, SEO and Operations teams to effectively launch new client websites on time and with consistently high client sentiment• Frequently requested to manage complex projects or clients needing "white glove" service to ensure a smooth on-boarding experience and to stabilize relationships

Sandy Springs, Georgia, Us

Championed solution for online customer issue submission. Fought for importance of this tool until realization and launch. Tool shortens time to resolution, resulting in increased client sentiment and issue turnaround. Hand selected by department management team to take over account management responsibilities for two of the top 10 automotive groups in the country in addition to several smaller high profile major accounts. Portfolio of client annual revenues topped 12.5 billion in 2015. Advocated, developed and implemented inventory strategy and execution process that was adopted by one group to roll to over 50 stores. Digital presence strategy and consulting. Skilled at client relationship stabilization and cultivation of client trust. Project and issue management in a fast paced, no down-time business environment. Provided on-call and on-site support as necessary. Execution and facilitation of customer requests within a complex, departmentalized business hierarchy. Team participant in successful contract negotiations and realization of steady revenue growth during tenure.

Sandy Springs, Georgia, Us

Within first month of hire, prepared business case for stale inventory solution that was implemented within 2 quarters with an estimated $38K per year cost savings for the company. Initiated and led inventory training for incoming support analyst classes. Provided support and maintenance for inventory systems, fielded questions from front-line support and other departments regarding inventory, created, customized, edited and maintained scripts for parsing of both incoming and outgoing data, brainstormed and/or implemented several internal tool enhancements that immediately increased support department efficiencies for over 45 representatives, was liaison for third parties sending or receiving data, advocated for and facilitated customer support for complex inventory configurations. Provided after-hours emergency support for round-the-clock customer service model which supported in excess of 10 thousand accounts. Roughly 44% of new vehicles sold in the U.S. are advertised through the Dealer.com product families with approximately 36 million unique page views per month across all accounts.

Sandy Springs, Georgia, Us

Chosen to lead training classes for incoming support analysts within 9 months of my original hire date. Provided front-line customer technical support for all Dealer.com products and services. Provided 24 hour emergency support for 99% up-time customer service model.

Temporary Term Contract- Weatherization Crew - assessment and installation of energy efficiency measures to increase residential building performance

Richmond, Vermont, Us

• Responsible for outbound communications with program participants regarding energy efficiency improvements and opportunities for various agricultural verticals within multiple state specific programs• Responsible for CRM database development and administration• Data manipulation and research with customer data on SQL Server 2000• Implementation and development of company intranet to aid staff members with the growing complexity of documentation and procedures• Provide general IT support for Windows Small Business Server 2003 network: new user setup, workstation configuration, software/hardware purchase/installation, printer administration, physical network wiring, network documentation for new office space, and first call troubleshooting• Liaison with outside IT vendor and internet/email provider • Responsible for phone system administration and liaison with system vendor• Research and provide recommendations for large technology purchases

- assessment and installation of energy efficiency measures to increase residential building performance-Building Performance Institute (BPI) training sponsored by VEIC