I managed a team which grew in size from 4 to 11 members, handling a caseload of around 3000 motor claims, monitoring performance against set targets using business intelligence data. I was responsible for providing initial and ongoing systems and technical training, including the initial training following a change in case management systems. I was also the point of contact for dealing with my team’s accounts issues, complex queries and complaints; where these arose I ensured that… Show more I managed a team which grew in size from 4 to 11 members, handling a caseload of around 3000 motor claims, monitoring performance against set targets using business intelligence data. I was responsible for providing initial and ongoing systems and technical training, including the initial training following a change in case management systems. I was also the point of contact for dealing with my team’s accounts issues, complex queries and complaints; where these arose I ensured that Clients were satisfied with our response and took steps to ensure that similar issues did not arise in the future. Show less

I ran a caseload of around 170 motor and employer’s liability cases from initial contact through to settlement, speaking with and writing to my own Clients and negotiating with Defendants. I collated evidence and quantified claims, identifying and instructing medical experts and drafting applications, orders, pleadings, statements and schedules. I undertook legal research using online and paper resources and attended at conferences with Counsel and Court hearings, both by telephone and in… Show more I ran a caseload of around 170 motor and employer’s liability cases from initial contact through to settlement, speaking with and writing to my own Clients and negotiating with Defendants. I collated evidence and quantified claims, identifying and instructing medical experts and drafting applications, orders, pleadings, statements and schedules. I undertook legal research using online and paper resources and attended at conferences with Counsel and Court hearings, both by telephone and in person. Show less