Robert Mikesh Email & Phone Number

Austin, Texas Area

Managed a large WC claim operation of 63 claims professionals, including six claims supervisors. 2017 claim volume of 30,000 claims including over 7,000 indemnity claims. Total operating budget $4.6M.

Austin, Texas Area

Growth is not a problem if you are prepared for it. I was selected in Q4 2012 to relocate to our Austin Regional Office with the task to lead and grow the medical only team. We standardized processes, took a 46% increase over the prior group's workload, and improved quality and compliance. The team grew from seven adjusters to 12 in less than a year, while.

Supervise 10-12 information specialists. Training new staff on corporate claim, underwriting and accounting systems and more than a dozen sub-systems. Provide regular feedback to staff to maintain and improve productivity, as well as ensuring that quality standards are met. Within two years, significantly improved attendance, productivity and overall.

Supported the SVP and three vice presidents of the Claim and Information Services Division as management implemented significant industry changes passed by the 2005 Legislature (HB7).Realigned the claim operation staffing models to represent new business processes. The resulting models more closely mirrored the flow of claims through the.

Served on the statewide committee for the joint application design of a handheld information collection system for investigators. Project was delivered on time and under budget.Set and maintained a schedule to meet yearly goals for investigations in a ten county territory.Selected and served as a statewide program committee vice-chair and subsequent chair.

Mba, Business

Activities and Societies: Beta Gamma Sigma

Bachelor Of Science (Bs), Biology, General