A Softheon Brand

Softheon is a leading SaaS eligibility, enrollment, and billing platform for health plan and government agencies. We integrate with existing legacy and modernized systems, so you can automate critical processes and improve your customer's experience without needing to overhaul your current systems. > Develop and execute the Government Solutions business plan, strategy, and budget in alignment with broader organizational strategic plans and objectives > Establish and implement policies, goals, objectives, and procedures, conferring with executive management, managers, and staff members as necessary. > Manage strategic client and vendor partner relationships to influence and support business decisions related to product or product roadmap creation, development, positioning and marketing, in support of client requirements and account profitability and growth targets > Coordinate and implement effective outbound sales campaigns, with emphasis on lead generation, new business, industry outreach, and awareness-building activities > Collaborate with product team, development teams, and clients, so that product and roadmap lifecycles, from strategic definition to end-of-life planning, mirror the best interest of our government business clients and target prospects. > Provide guidance and expertise to the development, product, and operations teams on complex platform processes, tools, technologies, and continuous improvement initiatives > Developing business case, business plan, product definition and specifications, product launch and Software Development Life Cycle (SDLC) management activities through setting the direction for future product evolution

> Responsible for developing and building the Government Solutions vertical business department > Implemented systems and processes to improve efficiency and reduce project costs and duration, including building a Health and Human Services product now implemented across multiple states> Responsible for creating and implementing a strategic business plan for profitable growth; continually identifying areas for savings both internally and with vendors> Managed procurement processes and coordinate material and resources allocation> Managed relationships/agreements with external partners/vendors

> Oversaw a team responsible for managing a solution trusted by 40% of healthcare carriers handling nearly 25% of the lives on ACA, including an end-to-end ACA enterprise platform that had been delivered in under 10 business days > Managed oversight of over a billion dollars in cash-flow from multiple member payment channels> Planned and monitored the day-to-day running of health plan operations and new implementations> Enforced customer Service Level Agreements and builds self-imposed productivity standards to ensure the highest level of quality for our customer’s customers. > Supervised staff from PMO, customer service, and product management > Evaluated the efficiency of business procedures according to organizational objectives and apply improvements> Oversee customer support processes and > Revise and/or formulate policies and promote their implementation> Evaluate overall performance by gathering, analyzing and interpreting data and metrics

> Led multi-functional technology teams and key contributor and mentor for the Product & Delivery Management, Quality Assurance and Release departments; managed development of innovative systems and applications> Designed and managed the implementation of the “Softheon MC2” Affordable Care Act solution> Overhauled the Softheon MC2 platform to incorporate a Financial Management solution, including bill presentment and multi-channel payment processes

> Established PMO and best practices for project management delivery> Managed projects with varying levels of complexity and identified and mitigated potential risks; developed requirements, managed change control, and tracked schedules and cost performance while ensuring project activities aligned with business objectives> Directed all services, resources and project plans for major scalable enterprise solutions supporting over 3.5 million members with unique ability to drive transformational change in both business and technology leadership roles

> Managed new product and service life cycle from strategic planning to tactical activities> Drove a solution set across a development team through market requirements, product contract and positioning> Translate strategic differentiators into innovative and detailed product requirements

> Established and provided a first-class support process> Developed Quality Assurance scripts and automation procedures> Conducted formal and informal product design reviews

> Substituted full-time for a Junior/Senior High School> Primary substitute for all Mathematics and Science courses> Substituted 7th – 12th grade classes for all subjects