Rob Mogerman Email & Phone Number

Chandler, Az

Las Vegas, Nevada Area - Worked Remotely

- Worked with System Administrator, contracted employee, and Survox Inc. Support staff to direct and manage setup of software installation to mirror the systems previously used at SHC Universal after the purchase of the division- Learned Voxco Survey Software, a SQL powered GUI data collection package - Created automated programs using CSH to assist with file management, automation, and error checking on Linux systems - Worked with System Administrator to understand how software works and the support needs they would monitor- Created programs using CSH to create new project setups and archive the files when projects ended- Created and managed telephone surveys using Voxco and CfMC survey and tabulation software making sure projects stayed within their budgeted time and cost frames - Interacted with project personnel offering input on data collection and reporting issues to ensure the most accurate results possible - Created custom reports, frequencies, tables, and assorted requests for internal teams and external clients helping them utilize their survey results and data more accurately - Worked remotely from home office

Greater New York City Area - Worked Remotely

Same role as Precision Opinion who acquired division of SHC Universal.

Remotely From Home

- Created, edited, and simplified documentation that will help with internal setups along with client installs - Created multiple automated reports to assist with billing clients - Worked with Software Engineering to alpha test next software release, create use case code setups, and document multiple procedures- Assisted the Support team with answering client questions and issues using the Salesforce/Remedyforce ticketing web utility - Created and Integrated CSS responsive design techniques and PHP based mobile detection with CfMC proprietary layout controls to create a new desktop and mobile friendly skin - Worked with the Service Bureau team to enhance and integrate a custom error notification system with their based code and procedures- Assisted the Sales team by creating multiple demos for sales presentations for new clients based on different parts of the client website to showcase flexible design and mobile handling- Created custom reports, frequencies, tables, and assorted requests for internal teams and external clients helping them utilize their survey results and data more accurately- Worked remotely from home office

Fenton, Mo

- Managed a team of 11-13 programmers located locally and remotely - Helped advance the careers of direct reports using the MCAP to make sure direct reports had development goals along with knowing the current directives of the company - Trained new hires to use CfMC's bundled software package, custom applications, and current infrastructure - Specialized in automating processes using CSH programs to maximize gross profits and accuracy - Assisted in creating dynamic and more secure PHP driven web survey login pages- Designed CSS for customizable reporting looks - Formulated bids on new projects from external clients resulting in new project sales and renewal of on-going projects- Participated in management training and leadership courses offered internally - Created and managed telephone, internet, and mobile device surveys using CfMC survey and tabulation software - Worked on major accounts in the automotive, financial, and hospitality industries- Coordinated resource management for work overflow from global offices to help ensure all project work was completed - Interacted with project personnel offering input on data collection and reporting issues to ensure the most accurate results possible - Provided after hours and weekend support for projects and call centers on an as-needed basis - Mentored programmers to groom them for higher profile client work - Created custom reports, frequencies, tables, and assorted requests for internal teams and external clients helping them utilize their survey results and data more accurately- Created automated routines for daily/nightly processes to minimize man hours billed to projects - Learned and worked within the parameters proprietary Maritz ISO 9000 Project Management systems - Learned CfMC's bundled software package from scratch by reading the manuals and one-on-one training sessions- Won multiple quarterly and yearly internal awards

Fenton, Mo

- Maintained Access databases - Maintained Excel Worksheets - Completed assorted tasks throughout different divisions in the company

Greater St. Louis Area

- Worked in the Management Trainee program - Marketed the company to outside vendors - Received numerous daily, weekly, monthly incentive awards