Rob Mondolo Email & Phone Number

Brisbane, Queensland, Australia

Australia

Helping businesses grow and improve their customer experience. UX Audits, Website Design, Optimisation, User Journeys, Design Workshops, User Testing, Design Process and more. Send me a DM if you are interested in working together.

Brooklyn, New York, United States

Key responsibilities include:* Collaborate with Go-to-Market, Product, Hardware and Software Engineering leads to solve user problems* Partner with Product Managers to elevate our user experiences* Lead design projects, including planning the work, delegating to other designers when appropriate, and facilitating feedback as the project progresses* Mentors and manages team members to foster a world-class design team delivering top-quality work* Identifies when usability testing is necessary, executing or delegating when appropriate. Leads the team in synthesizing the findings from the sessions, and directs others to incorporate feedback into designs* Participates in the hiring process to grow our high-performing team. Contributes to crafting job descriptions and the hiring process

Brooklyn, New York, United States

We make open source, flexible, user-friendly robots for life scientists. Our mission is to provide the scientific community with a common platform to easily share protocols and reproduce each other's results. Our robots automate experiments that would otherwise be done by hand, allowing them to spend more time pursuing answers to some of the 21st century’s most important questions.

Brisbane, Queensland, Australia

Responsible for the user experience across Great Southern Banks digital applications, products and systems. Leading and supporting team members by fostering a great team culture. Working with cross-functional teams to engineer a cohesive user experience to increase user satisfaction and deliver organizational value. I am accountable for guiding the entirety of the design process through to its completion, by presenting to stakeholders and working closely with project teams to ensure accurate implementation and effectiveness.

Brisbane, Queensland, Australia

After 75 years, Australia's largest customer owned bank rebranded to Great Southern Bank. I was responsible for contributing and leading the design and experience of our digital applications, products and systems. This included:- New Design System- Comprehensive website component pattern library- Brand new website- Rebrand and upgrade of Mobile Bank app (iOS, Android)- Rebrand of Online Banking application - Rebrand of Everyday Transaction account online application- New Home Loan application journey- Rebrand Personal Loan and Credit Card applicationsOther tasks and responsibilities included:- Optimisation (A/B testing)

Brisbane, Queensland, Australia

Prodigy Plus is a creative design agency based in Brisbane. I was responsible for the digital experience across multiple projects and forecasting development costs. My tasks included project management, project forecasting, strategy, facilitating client workshops, user interface design and prototyping. Some projects included: Instyle Solar: https://instylesolar.com/Air services Australia: https://www.airservicesaustralia.com/EML Payments: Global digital only conference platformIsuzu: Digital launch of the Isuzu D-max

Brisbane, Queensland, Australia

The Packages online booking engine combines hotel and flight options to create bundled deals for its customers. As the design lead for the Packages online booking engine, I am responsible for the user experience and aligning the MVP solution for product launch based on business goals & user goals. My role requires:• Deliver and launch UX MVP• Customer research• User testing• Competitor research• Stakeholder workshops• Wireframing• Rapid prototyping • A/B testing• Dev estimation workshops• High fidelity, multi-device, responsive UI designs• User Acceptance Testing• Scope future UX considerations and post go-live tasksStarting this project from scratch was very exciting. It offered a range of new challenges and problems that needed solving. My primary focus from the start was how can we as a project team deliver a lean UX solution which meets business and customer needs. This required multiple workshops, customer research, interviews, competitor research, analysing data and testing to determine what MVP will be and how to get there. The project is still ongoing but I am very excited for its launch very soon.

Brisbane, Queensland, Australia

The next project I worked on at Flight Centre was the Air and Hotel online booking engines in the commerce team. Utilising the agile framework, we create user-centered designs through lean UX methodologies. My role required:• UX delivery lead for the Hotels Booking Engine launch. • A/B testing• Iteration / Agile / Lean UX focus workshops• Launching customer surveys for user insights• High fidelity, multi-device, responsive UI designs• Facilitate stakeholder workshops• Launching in-path customer insight surveysThe primary focus for my role was to improve the user experience. The experience is key as it correlated with funnel conversion and sales. This is possible through A/B testing tools, survey insights, talking with customers to understand pain points, validate usability issues and design consistency.

Brisbane, Queensland, Australia

The first project I worked on at Flight Centre was for the Website Experience team as a UX/UI Designer. I joined an experienced team of designers that shared my passion for a user focused experience, utilising agile/lean methodologies.My role required:• High fidelity, multi-device, responsive UI designs• Prototyping• Facilitate stakeholder workshops• Component / Pattern libraries (style guide driven development)• Agile / Lean UX focusThe challenge: Flight Centre had multiple travel brands and websites with vastly different online experiences. This included various UI elements, design inconsistency, varying business goals and no source of truth. This created a huge amount of technical debt and confusion as well as speed to market for our product offering for our customers.The Platform Website Project was created to solve these challenges. One central website to host all of the travel brands with the purpose to maintain design standards and reduce technical debt to increase speed to market for future features. Through the facilitation of stakeholder workshops and development scoping we were able to align business & user goals.

Brisbane, Fortitude Valley

Careers Australia was a vocational training and education company. My primary responsibility within the digital marketing team was to lead prospective customers via our digital channels to improve conversion. My primary tasks:* Email marketing - Design & build HTML email templates, create lead nurture email journeys through Salesforce Marketing Cloud for key segments and campaigns. * Website - Continuous improvements to the website through customer research and heatmaps. Identify and optimise key customer journeys, lead generation and user interface design. Results:* Since starting at Careers Australia, Web enquiries increased by over 800% in the following six months and Increased a further 144% the following year. * Visitor bounce rate decreased by 21%.* The website quickly became the highest converting tool of the business with a 23% conversion rate (average 1400 leads/month).

Brisbane, Australia

My freelance career has given me the freedom to meet amazing people and help them succeed at reaching their business goals. I have worked with clients from a diverse range of industries, solving a range of design challenges. Of course, this is all done in my free time, I choose to do it because I love what I do and have a passion for creating amazing experiences. Key learnings from doing freelance work:• Time management is key when you’re juggling multiple jobs and full-time work• Frequent and transparent communication• Keep calendars, time-sheets and files organised• Have fun!

Brisbane, West End

Bluewire Media provides strategic advertising and marketing solutions that are effective and tailored to your business. Bluewire was were I completed my university internship and then eventually worked for after I graduated. Some of the tasks that I was responsible for at Bluewire Media were Web Strategy, Content Marketing Creation, Social Media Marketing, Email Marketing, Digital Marketing and Project Management.

Brisbane, Australia

Southern Cross Austereo create more hours of live content than any other broadcast media in Australia and can connect brands with 95% of Australians each week via our regional free-to-air TV networks, national radio networks, online, mobile and unique one off events. I worked in the market research team of the Austereo Brisbane office. My tasks included Email Design, Email Coding, Email Marketing, Web Design, Graphic Design and Publishing.

Bachelor Of Creative Industries, Interactive And Visual Design + Business

Studied a Bachelor of Interactive and Visual Design + Advertising

Diploma Of Graphic Design, Design

Studied a Diploma of Graphic Design