Rob Newnham Email & Phone Number

Reading, Gb

Reading, England, United Kingdom

Reading, England, United Kingdom

Bracknell, Berkshire

The way we support shops with their technology continues to evolve as business requirements change. There’s an ever-increasing reliance on technology and our Partners need their equipment to work at its best at all times. I ensure that shop Partners have the right equipment to do their jobs and that it operates at full effectiveness at all times.Key activities include influencing process change to make them work better for shop Partners, the Service Desk and the business - allowing quicker time to resolution for incidents. This requires significant ongoing engagement across the business.I work consistently with our third parties to deliver more, quicker, and at a better deal for the Partnership by revising support approaches to reduce headline cost without reducing the service levels delivered.I engage with our Site Points of Contact in Waitrose shops through monthly webinars (140+ guests), visit days to the offices and ensuring their concerns are listened to via email, telephone and our very active social community.

Bracknell, Berkshire

I curated exciting, engaging content and campaigns to communicate and develop the John Lewis Partnership's employer brand in line with the Partnership attraction strategy across our recruitment website (JLPJobs.com) and social media channels.Our recruitment social media channels (Facebook, Instagram, Twitter & LinkedIn) saw a growth in followers of over 40% YoY under my steer. I was also responsible for all other recruitment marketing activity including Online, Social, Print and Outdoor to support recruitment across all areas of our varied and unique business - including our shops, head offices, supply chain and hotels.On JLPJobs.com, I continually developed the content - adding and removing pages and content to support the needs of the business. I was able to use my significant web experience to tweak content for SEO, ensuring that the user journeys became easier and less complex. Over a 12-month period to August 2018 this saw a 50% improvement in the conversion rate from visitor to application.

London, United Kingdom

At Visa, I gained a reputation for being a change-agent. Following a successful apprenticeship programme, I moved into the communications team. Here I encouraged a visionary digital-first approach in all communications and events, influencing senior stakeholders to make bold decisions through our communications. I refined communications plans across the division, ensuring digital was at the heart of every communication Visa delivered in Europe. My key achievements included:● Oversaw Visa’s European B2B entire social media presence, digital channels such as Twitter, LinkedIn, etc● Managing the relationship with a number of design and web agencies to ensure retainers were maximised and we werealways innovating and improving our offering.● Owning the content strategy for the company’s online blog with confidence and enthusiasm, allowing us to produce an average of 9 articles per month over 12 months following the relaunch, double the previous average. While visits were up over 60% year-on-year, average pages-per-session and length of session also increased during the year. Subscribers to our fortnightly thought leadership email increased by 65% year-over-year.

Reading, United Kingdom

Rotating through three placement areas in 18 months, the Visa Higher Apprenticeship programme gave me the opportunity to gain technical and business experience. Whilst in role I achieved a level 4 Diploma and was awarded with a Foundation Degree in Computing & IT.Te​ chnical skills in Unix, SQL, VBScript and Java were enhanced through two six-month placements in our Business Operations division - as an Application Support analyst and a Testing analyst.● As Application support analyst, delivered third line technical support to banking customers across Europe, advising and guiding them on set-up and day-to-day use of Visa’s value-added services.● On the Tokenisation project (which forms the basis of Apple & Google Pay) acted as lead Business Analyst – liaising between the Business and technical teams to ensure that the project delivered the appropriate changes correctly.● Managed various apprentice projects including our Business Collaboration function, Social media presence and Corporate Social Responsibility events. Achieved apprentice of the year in 2014.

West Midlands

Nine years at Waitrose saw me progress to become from weekend Partner to Assistant Store Manager. At each turn, I always put the customer first and focused on efficiencies.

Foundation Degree, Computing & It, Awarded

Studying a Foundation Degree in Computing and IT. Modules studied include: • T122 - Career development and employability • TU100 - My.

Diphe, Computer Science

Modules included: • Windows & Linux Networking Design and Analysis • Systems Analysis and Database Design • Object Oriented Design •.

High School

Four A levels - Computing, General Studies, Geography and Mathematics 12 GCSE’s at grade C and above. including English, Maths.