Robert Nicholas Email & Phone Number

Portland, Oregon Metropolitan Area

Portland, Or

Dallas, Texas, United States

Supported all areas of enterprise by directing team that provided workflow/smart form automation support using K2 Business Process Management platform. Collaborated with leaders at all levels to analyze processes and suggest solutions that assist their business areas in running more efficiently. Grew user base of K2 platform from 200 to 1000 in 15 months. Analyzed, designed, developed and implemented solutions supporting patient intake, insurance/authorization, quality assurance, warehouse management, knowledge management, inventory production control and compliance.

Portland, Oregon Area

Led a team charged with the design, development, maintenance and overall operations of business workflow management application that supports onboarding area for major health insurance areas utilizing K2 software application. Managed team that supported areas of Membership, Claims, Customer Service, Compliance and Payment Integrity with application and workflow support. Oversaw the design/development/implementation of numerous K2 solutions which resulted in overall net process improvement. Designed and built multiple dashboards using Tableau to communicate operational and inventory-related data to all levels of management. Managed Membership Quality Assurance team of in-house and vendor auditors, and represented the larger organization to external audit teams.

Portland, Oregon Area

Led a dynamic team that supports a diverse group of Sales Executives and Account Executives in the company Small Business Unit. Ensured that all team deliverables were met timely and accurately to facilitate smooth onboarding and renewals of small groups. Managed internal sales professional development program in Oregon. Served as business continuity planner for sales area.

Oversaw design and development of platform-based curriculum and documentation for training in numerous business areas in support of Member Services division of major health insurance company. Leveraged rapid eLearning solutions (Captivate, Articulate, Flash, etc.) to develop targeted web based training solutions for specific just-in-time training needs. Provide professional development and mentorship to training team. Served as Sharepoint site administrator, leveraging Sharepoint technology to meet needs of diverse and spread out training department. Other duties as assigned.

Vancouver, Washington

Provide command-level management and supervision to 46 member professional military organization. Supervise a management team of an executive officer, 6 senior level noncommissioned officers and 2 civilian support personnel. Oversee all aspects of organization to include administration and personnel, security, operations, and logistics. Serve as rater, senior rater or reviewer for 25 individuals within the unit's rating structure.Relinquished this responsibility in anticipation of retirement in August, 2014.

Instructional systems designer on project to develop 300+ hours of advanced military curriculum for online learning with an audience being mid-career military officers. Process included a systematic needs assessment on a per-lesson basis, overall lesson design and storyboarding, as well as an oversight of the lesson development process working with a team of media developers. In addition, served in numerous other roles to include team information management officer, Sharepoint coordinator, and professional development facilitator. Performed internal editing and quality control checks for other instructional designers on team.

Lawrence, Kansas

Took on leadership positions of increasing responsibility culminating in my being appointed as Commander of military organization of 56 professional soldiers. Duties include the oversight of all aspects of organization to include administration, security, operations, logistics, and training.

Lansing, Ks

Classroom teacher of instrumental music in public school setting.