Robert Mercado Email & Phone Number

Houston, TX, US

Manassas, VA, US

Bringing my entire toolbox to help build successful deployments.

Raleigh, North Carolina, US

Consultant to Lyell Immunopharma. Provided extensive industry experience in Box.com deployment, integration, and change management. Addressed client needs and concerns to deliver a smooth digital transformation through varied means which included user base training, support knowledge, the publishing of best practice, support and feature update articles.

Reston, Virginia, US

Subject matter expert for collaborative cloud content management and transformation. Specializing in implementation, administration and change management. Driving the migration of content from traditional file systems to enterprise cloud solutions, while delivering smooth transitions and frictionless user experience. Seamlessly deployed Box.com to several.

Dublin, Coolock, IE

• (Now part of Abbvie)
• Act as the Box.com Enterprise Administrator, Cloud Content Manager and Architect. Managed deployments, integrations and education of business stakeholders, and their teams. Formalize changes pertaining to cloud.
• Developed and executed the migration strategies, operating model, and communication plan for over 40,000 users: including consolidations, rationalization, divestiture of over 20,000 user accounts, mergers &.
• Multi-platform migration experiences include SharePoint, SharePoint Online, Dropbox, Google Drive and Network File Systems. Increasing cloud storage use from 30 TB to 600 TB in 4 years. Reducing data sprawl.
• As Windows Print Services owner, responsible for the consolidation, maintenance, and execution of 2000 plus print queues into a single domain. Developed a strategy and process for migration from Windows Server 2003.
• Lead Windows engineer and executor of migration for legacy manufacturing, GxP validated network print hosts into Windows hosted solution, SAP Sprint, and decommissioned retired print systems from mergers and acquisition.

Rockaway, New Jersey, US

• (later became part of Actavis)
• Acted as Business Analyst and Microsoft Systems Center Configuration Manager (SCCM) admin. Responsible for all IQ/OQ and SOP documentation for SCCM 2016 architecture, implementation, and deployment; delivered in a.
• Was a technical systems leader of the Windows transformation team launching Windows 8 and transitioning from IBM BigFix/Tivoli Endpoint Manager (TEM) to Microsoft System Center Configuration Manager 2016 (SCCM)..

New York, NY, US

• Assisted in development of policies and procedures for user provisioning and ID management.
• Led sales training for CRM software and partnered with Enterprise Security to integrate applications within the corporate infrastructure.
• Supported Tier 1 and 2 help desk that managed high ticket volume and aggressive SLAs for executive leadership team: inclusive of software issue resolution, desktop configurations, and entitlement escalations.

Responsible for the day to day operations of small retail business. Delivered exceptional customer service and return business rate. Improved several key aspects such as digitizing inventory management, creating an online presence and redesigning store branding.

Phoenix, Arizona, US

• Responded to dispatched service calls in NJ/NYC territories within customer SLA commitments
• Accurately diagnosed, repaired & maintained product(s) and accessories in peak operating condition within quality specifications
• Scheduled calls to manage SLA requirements across assigned activities
• Ensured regular and effective communication with customers for awareness of call acceptance, ETA, status and closure
• Trained customers on usage of various operating systems and applications
• Followed procedures to ensure proper collection, storage and destruction of data