Rob O'Sullivan Email & Phone Number

Remote

England, United Kingdom

United Kingdom

Liverpool, England, United Kingdom

Liverpool, United Kingdom

Widnes

Requirement GatheringStakeholder ManagementRequirement Writing

Manchester, United Kingdom

In my day to day role I am responsible for analyzing the needs of the client and providing solutions to any problems that arise. I am involved in making recommendations for improved customer journeys in order to reduce customer drop off rates. In my role I engage daily with third party suppliers to ensure the business' needs are met. As part of my role I.

Liverpool, United Kingdom

In this role I was responsible for investigating motor claims where liability was in dispute between parties involved in an accident. On a daily basis I dealt with customers, third party insurers and solicitors in difficult situations. I was able to gather all data in order to make a sensible decision and negotiate offers in relation to liability.

Liverpool, United Kingdom

I was the first point of contact with public for registering motor claims. During time working here was also seconded into Underwriting and Fraud teams to assist. During this time I was nominated for and attended RSA’s internal ‘Platinum Awards’ ceremony for my work with the fraud team. I learnt quickly how do be calm during difficult and often stressful.