Rob Owens Email & Phone Number

Richmond, Va, Us

Richmond, Va, Us

Newport News, Virginia, Us

Raleigh, North Carolina, Us

Elicit and developed requirements, process designs, master test plans, use cases, and scripts for the Business Online Banking Application, a highly visible application for serving customers nationwide. Provided 24/7 oncall support while working with numerous vendors and Business Partners to develop and implement new functionality for future growth. Coordinated and hosted meetings with extended teams from stakeholders to end users for requirements gatherings, design, trainings, and reviews. Provided dashboard reporting to key stakeholders. Developed new/original scripting and executed testing for component, integration, regression, functional, stress, end to end, and user acceptance. Coordinated and implemented new changes during off hours Maintenance Windows. Utilized a variety of tools including DbVisualizer, Snagit, ALM, and OneNote to research, extract data, pre-condition data, and execute successful testing for re-creation of Production Incidents and scheduled Production Implementations. Utilized system monitoring tools such as Splunk and DynaTrace to proactively support potential system and/or network outages while on Production oncall.

Charlotte, Nc, Us

- Lead role on ACH projects of a geographical diverse team of onshore and offshore associates for new Web Interfaces, Products, Consolidations, and Mainframe LPARs, responsible for developing and analyzing requirements, processes, identifying gaps/risks, and determining scope of the resources, testing, and delivering the end to end lifecycle of the project(s) to include implementing new solutions and training other associates.- Lead role, tester, and subject matter expert for implementation of new Products, eventually developing training and presentations for the software and products, resulting in increased Sales and Revenue for ACH origination,Image Cash Letter and Remote Deposit Capture at the Bank, which is inclusive to numerous Fortune 500 companies to smaller businesses. - Key Contributor, QA lead, and subject matter expert on critical large efforts including Check21,reACH, ACH Delayed Availability, Model Bank and LPAR Consolidations, TRX, Vendor Change, MQ, monthly BAU fixes, IAT OFAC, and VRU. Vital ACH contributor, Subject Matter Expert, and Test lead for Consolidations,Mergers, the ClearXchangeP2P and BankAmeriDeals projects for ACH PEP+. - Transitioned to Middleware during 2012 to support multiple projects simultaneously performing Web Services testing via SOAPUI, while providing turnover of existing ACH PEP+ projects and adapting quickly to middleware systems, tools, associates, and processes. Performed Traceability from Requremements to Defects and performed Root Cause Analysis as part of Defect Management Resolution utilziing HP ALM Quality Center. Provided daily dashboard reporting to key stakeholders. - Proven valuable resource, especially with new efforts and technology. Accredited ACH Professional with an emphasis on payment systems and check conversion to electronic payments, specializing in Check21 to ACH, settlement, and a global payments processing environment with a background in projects, software development QA and operations.

- Conducted extensive design, development, and system testing, in turn providing subject matter expertise, presentations, and training to associates across Bank of America and Wells Fargo on multiple ACH system processing, which would lead to new high volume Business Origination Clients and other Fortune 500 companies in the future to provide a low cost clearing house to over half of the country’s ACH transactions, capturing a major market share. - Developed procedures, Use Cases, test plans, and statements of work for a wide range of new functionality and processes from on call support to security access requests for a new Web and Mainframe Payments System for Bank of America, Wells Fargo, and future Financial Institutions. Responsible for analyzing core processes, identifying gaps, and leading the team through improvement opportunities. - Utilized HP Quality Center to develop scripts, execute tests, document results, and explain defects to various developers from both Bank of America and Wells Fargo. Participated in a plethora of Partier Workgroups related to conversion, system setup, system development, settlement, and testing. Documented procedures used for accessing and navigating the new system.

Charlotte, Nc, Us

- Served as the test lead and subject matter expert for all Image related projects and changes involving check transformation to ACH electronic payments. Conducted meetings and presentations to other lines of businesses for business proposals that will benefit ACH or the Bank for future strategy, improve efficiency, and/or to reduce complexity to an existing process. - Developed and implemented a monthly process utilizing QMF relational database to extract which database setting were made to our software as a result of the monthly encrypted Vendor File, resulting in loss prevention and cost savings of over 15% per month. - As subject matter expert, established setup and activation procedures for new client Business utilizing new technology and Products, generating new origination and revenue from large volume Fortune 500 clients. Conducted research, testing, and analysis for system enhancements, improvements, and Production Problems for various PEP+ ACH applications on an IBM ZOS mainframe environment. - Provided Production Support for emergency and major system problems. Served as the Operations Integration Consultant role to represent and act as the eyes and ears for all of ACH Operations for the Check Transformation Infrastructure projects. Developed Business Requirements for new products and projects. Provided direction and coaching to various test team members to drive change, compliance, and successful implementation of new check conversion products.

Charlotte, Nc, Us

- Performed Production Operations tasks and support for multiple mission-critical applications, systems, and networks on a 24x7x365 basis in an ISO compliant environment. - Provided application support and customer service for funds transfer applications processing over $30 Billion daily. Performed consolidations and mergers, reconciliations, analyzed and resolved complex investigations, edited Cobol Programs/JCL to resolve and implement changes. - Developed WinRunner code for implementation in a Production environment to automate daily routine process operations in the data center for Production Core Wire Transfer Processing, resulting in full time employee savings of over 12% and over 1000 hours annually.- Provided superior customer service in the wire transfer department by analyzing and resolving complex investigations and customer inquiries. Performed reconciliation on funds transfer suspense account and other General Ledger accounts. Responsible for Large Midrange platforms consisting of Tandem Himalayas, AS/400s, SP2s, HP’s V&H classes, RISC6000S, Stratus continuums, and Sun systems.