Ensure customer success with our top customers by performing training as necessary. Take customer IT support calls and e-mails and troubleshoot issues promptly while effectively communicating with our customer base. Facilitate feature requests from our customers by discussing and documenting their needs and translate their needs to our development team.

Worked on special projects to help streamline various processes. Helped facilitate the deployment of a vehicle camera system on all equipment. Helped scheduling learn the software and streamlined their process. Consolidated/eliminated various paid services that were either dormant or were duplicated.

Ensure compliance with the numerous DOT and OSHA regulations. Daily Invoicing. Mobile App roll-out, software specialist and general IT support.

FiveCentShine is focused on partnering & consulting clients in online advertising, affiliate marketing, market penetration and business development.Providing clients with web development, web design, graphic design, marketing and social media services that fulfill and bridge the gap and difficulties they run into while trying to attain, maintain and achieve success is my goal. I excel at servicing clients looking for all avenues of online and offline design while focusing in areas of… Show more FiveCentShine is focused on partnering & consulting clients in online advertising, affiliate marketing, market penetration and business development.Providing clients with web development, web design, graphic design, marketing and social media services that fulfill and bridge the gap and difficulties they run into while trying to attain, maintain and achieve success is my goal. I excel at servicing clients looking for all avenues of online and offline design while focusing in areas of performance advertising (such as display, email or social media design) as well as design focused in applications such as mobile and browser based applications.BUSINESS SUMMARY: FiveCentShine (formerly I-Wing Media) is a Labor Capital firm that specializes in online design, online advertising, affiliate marketing, market positioning and business reformation. Having worked with over 25,000+ campaigns and thousands of affiliates, web design specifically around performance is our niche. RESPONSIBILITIES INCLUDED:• Business to Business (B2B) Account Sales and Management• Advertiser Campaign Negotiation & Performance Analysis • Design Project Planning, Negotiation, Sales and Management• Campaign Process Loading Refinement & Management Show less

Performed various marketing tasks such as, updating the store website, sending out campaign e-mails to target markets, interacting with 3rd party marketing companies in order to maximixe ROI. Also, served as the Internet Manager, interacting with potential customers and handling internet leads with the goal of converting that lead into a sale. Performed a wide spectrum of customer service to maintain a very high customer satisfaction rating.

Managed the credit and collection functions of 17 branches located in 6 states. Worked with each branch manager directly, coaching and guiding them in the task of collecting their past due accounts, and maintaining a consistent cash flow. Also served as the Credit Manager, processing credit applications for new potential customers. Reviewed credit history and credit references of each company in order to either approve or deny them of an open credit account. Also served as interim IT… Show more Managed the credit and collection functions of 17 branches located in 6 states. Worked with each branch manager directly, coaching and guiding them in the task of collecting their past due accounts, and maintaining a consistent cash flow. Also served as the Credit Manager, processing credit applications for new potential customers. Reviewed credit history and credit references of each company in order to either approve or deny them of an open credit account. Also served as interim IT administrator for a period of about 1.5 years. Served as a help desk for the entire company when IT issues would arise. Show less

I managed 12 people. My department's primary function was to obtain timely payment from insurance companies for durable medical equipment supplied to our patients. Our objective was to maintain a consistent cash flow and keep our DSO minimal. Also managed the appeal process in the event our claims were ever denied payment. Worked mainly with Medicare and private insurance companies.