Rob Pecoraro Email & Phone Number

Melbourne, Florida, United States

Melbourne, Florida, United States

Coordinated teams and resources during multiple major outages. Developed SOPs and processes to help the department respond to outages.

Helped pivoted the company to remote work during COVID lockdowns and led the company in adopting Webex. Managed complex projects for replacing legacy devices on the network, conducting training and adoption for a 2,000-user Webex deployment. Utilized analytics from Cisco Control Hub to guide business decisions and standardized devices.

Successfully co-led the migration of 800 users to a new phone system (Cisco Call Manager) and managed resources and people to ensure a seamless transition. Also, spearheaded the Active Directory import for WebEx, led the SSO project, created training videos and documentation, and trained customers on WebEx Meetings and Teams. Experienced in site migrations, SOP development, and phone system management with a proven track record of reducing customer complaints.

Robert Pecoraro

Experienced in configuring, installing, and maintaining workstations and laptops in a medical networked environment in accordance with HIPAA. Analyzed workstation, operating system, and application performance and assisted in developing changes to achieve optimum performance. Provided end-user support, resolving workstation operation issues in a networked environment. Skilled in workstation hardware, desktop applications, security, networking technology standards, workstation operating systems, and networking topologies.

Worked as a revenue cycle analyst hoping the durable medical equipment division bring in increase revenues and increase inventory turnover.- I oversaw the implementation of inventory tracking using a proprietary system.- I resolve complex billing issues on patient accounts with a focus on customer service.- I created multiple spreadsheets used by co-workers to increase job efficiency.- I developed a spreadsheet that allowed the department director to see inventory turnover rates using pivot tables and data from multiple spreadsheets.

- QuickBooks Enterprise, Premier, Pro, Online & Simple Start Solutions- QuickBooks Point of Sale Solutions- Work Order & Customer Management Solutions- Warehouse Management Solutions- Multi-State Tax Solutions- Bookkeeping & Payroll- Merchant Services, Giftcards & E-Check Solutions- Shopping Cart Integration- Managed an office of 4 other individuals.

- Drafted policy to stream line payroll processing.- Created spreadsheets in Excel to manage multiple individual in hiring process.- Created excel worksheet to reduce shrinkage across 5 campuses’ inventory.• Time management skill in a fast pace work environment. • Trained individuals on new software programs.• Explained and compiled financial information for monthly meetings.• Accurately completed various projects for month end reporting.

•Prepared finical reports for upper management.•Reconciled vendor accounts.•Arranged favorable terms on current vendor accounts.•Oversaw the merger of A/P for two companies.•Developed collection procedures and policies to increase collection of outstanding receivables.•Recommended to CFO and CEO different strategies to reduce expenses.•Suggested new policy to control purchasing.•Implemented a modernization from manually written forms to interactive PDFs.•Explained company policies and procedures for office staff and external auditors.•Handled biweekly payroll of 100 independent contractors and employees.•Resolved complications from vendors and independent contractors.

•Received, stored, and shipped sports memorabilia, gold, silver, and platinum coins from a central warehouse. •Keep records and compile stock reports.•Established an inventory system using excel to track silver coins and ingots.•Developed a system to track customer returns with the use of excel.•Coordinated repairs for returned inventory between multiple departments

Master Of Science - Ms, Information Technology Management

Bachelor'S Degree, Business - Information Technology Management

Associate'S Degree, Business Administration And Management, General

Graduated on Dean's List