Robert Pedersen Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

Research and identify solutions to software and hardware issues.Diagnose and troubleshoot technical issues, including telephony(Primarily SIP) setup and network configurationNetwork design and management assistanceTalk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.Where required preform site.

Auckland, New Zealand

Manage day to day surveillance activity in network operation centre.Support configuration management and implement configuration data changes for network resource.Responsible for trouble ticket escalation and work order assignment. EMS/NMS administration and acknowledgement of network alarms. Ensure alarms threshold and escalate to relevant parties to act.

Tauranga, New Zealand

Processing orders for fibre optics and copper servicesUpdating information for Internal teams on progress of ordersSetup and configuration of VOIP based PABX systems and pre-configuration of routers for SME clientsManagement and control of business ordering queue updating stakeholders as required

Auckland, New Zealand

Complex Technical Support for end user and internal troubleshooting issuesIdentifying and updating of processesIdentification of network outages and updating the relevant stakeholdersSupport of Mobile, Broadband, Dial-up and General Computer FaultsTechnician call out booking as fault diagnosis required

Auckland, New Zealand

First level contact for residential broadband, Dial-up, Copper and Mobile Phone servicesFault Diagnosis and recommendation, escalation to appropriate departments where requiredAssisting with billing and charge queries of customers