Rob Pelletier Email & Phone Number

Mckinney, TX, US

Morristown, New Jersey, US

· Oversaw multiple engineering teams responsible for a collection of Java-based microservices handling real-time core message routing and signaling in Avaya’s cloud-based AXP enterprise contact-center-as-a-service · Led a new team tasked with re-architecting and re-implementing existing AXP core microservices into a smaller number of new, highly-concurrent.

Coppell, TX, US

I lead a team of software engineers modernizing a legacy software application and turning it into a cloud-first, event-driven microservice platform designed for scalability and performance.

Plano, Texas, US

• Managed a high-performing distributed team of software development and QA engineers responsible for the Journal Entry application of Trintech's SaaS-based Cadency suite
• Responsible for cross-application architecture design and oversight
• Led a "tiger team" to redesign the automated CI/CD and deployment pipelines for the Cadency suite, leading to substantial savings of time and effort in the area of cloud operations
• Led the company's efforts to migrate the legacy application suite to a containerized implementation for deployment and operation in Kubernetes
• Redesigned and led coding changes to a key back-end event management service that was responsible for hundreds of support call tickets, substantially reducing call volume and increasing customer satisfaction
• Redesigned database usage patterns to better leverage transactions, improve connection management and increase performance for key operations

Plano, TX, US

• Architected and led development of a next-generation cloud-based SaaS platform to serve as the backbone for a web-based remote automotive diagnostics and reporting application
• Developed a strategy to migrate from a self-hosted, Windows-based monolithic legacy application to a scalable cloud-based system based on.NET Core microservices running in Docker containers managed by Kubernetes in a.
• Updated application technology stack in order to address specific problems/needs, including PostgreSQL for database functions, Elasticsearch for log management and journaling, Redis for distributed caching and RabbitMQ.
• Built and oversaw an in-house Agile software development team to handle maintenance and updates for the legacy application as well as feature development on the new SaaS platform
• Managed an offshore development team responsible for web UI and custom cross-platform mobile application development on iOS and Android
• Improved development processes related to branch management, data migrations, code reviews and deployment automation

Atlanta, Georgia, US

• Managed an international Agile team of software developers developing cloud-based SaaS services and applications for secure access, monitoring and management of 500K+ remote customer devices, PCs, POS terminals and ATMs
• Led development of a suite of scalable cloud-based remote systems management REST microservices and APIs for NCR’s new public cloud SaaS platform as well as a cross-platform remote device agent and client API. Services.
• Built real-time command and control services for command and message delivery to all remote managed customer devices, in support of NCR’s Command Center support product and others, including Online Ordering, Mobile.
• Designed and architected secure cloud solutions for federated authentication, authorization and identity management using Oauth2 and OpenIdConnect
• Responsible for application architecture, technology assessment, security
• Increased application/service uptime to 99.99%, frequently achieving 99.999%

Ottawa, Ontario, CA

• Contributed to architecture, design and implementation, and ultimately oversaw development of the PACS software suite for property appraisal and tax collection
• Designed and led development of a new iOS-based mobile field appraisal platform and a SaaS-based Business Product Modeling workflow product for automating PACS processes, providing a foundation for $7M+ in sales
• Reduced defect count on a key project by over 80% in less than 6 months and reduced average time to address most defects from 2+ weeks to 3 days or less
• Led all R&D programs and, as part of the executive team, helped develop the overall strategy and business plan for a company with $13-15M in revenue
• Responsible for R&D budgets and expenditure forecasts, and ensuring approved plans were executed on time, within quality guidelines and on-budget
• Leveraged experience and communication skills to collaborate with customers on product development and deployment and maximize their satisfaction

Ottawa, Ontario, CA

Ottawa, Ontario, CA

US

• Led engineering and eventually managed all aspects of software development for a suite of desktop and embedded software applications for the election industry
• Addressed application security issues and overhauled the organization’s approach to secure application development by incorporating threat modeling and training
• Implemented Scrum-based agile development practices to improve the engineering organization’s focus, estimation, deliverable consistency and ability to adjust development priorities in response to a rapidly changing.
• Architected and implemented a new SaaS-based application for high-speed scanning, counting and imaging of up to millions of centrally-processed mail-in and absentee ballots
• Spearheaded establishment of a next-gen open source election management system project, bringing together industry, academic and public experts
• Oversaw software R&D, staffing decisions and financial planning, management & reporting, for a BU that grew revenue from $70M to over $230M between 2003 and 2008, with products deployed to hundreds of counties in 33.

US

US

• Designed elements of a web-based electronic submission system for new drug applications at Health Canada;
• Implemented a secure web portal for a theatrical agency, Capital Artists Inc.
• Developed web monitoring and automation tools at Agriculture Canada

Gatineau, Quebec, CA

• Contributed to development Platform Abstraction Layer (PAL) and Base Class Library (BCL) for Microsoft’s open-source.NET implementation on BSD (Rotor)
• Implemented HTTP-tunneling layer for GraphOn’s Go-Global remote access app
• Contributed to open-source WINE project for Corel Linux

CA

• Dev lead on enterprise web portal Upfront for Cognos’ Business Intelligence suite
• Client/server, LDAP and SQL data management module development on flagship enterprise database reporting product, Impromptu Web Reports
• Built cross-platform application framework components for Windows and Unix

• Developed features for an airline preferential bidding system
• Operated monthly service bureau operation in conjunction with airline customers

Montreal, Qc, CA

• Computer-based modeling of turbulence-related phenomena.
• Developed real-time data collection software, as well as statistical analysis tools.
• Published multiple research papers and presented at various conferences.

Ottawa, Ontario, CA

• Developed computer models and simulations for soil erosion research studies.
• Implemented embedded software for automated data-collection/validation.
• Developed a Windows GUI to integrate a land management model, GIS system

Bsc, Cell & Molecular Biology

Msc, Natural Resources Science - Environmental Physics

Education record