Robert Pera Email & Phone Number

San Francisco Bay Area

Producer/Multi Instrumentalist. Ableton power user. Available for production, song writing, session work. robpera.com

Los Angeles, CA

• Create marketing campaigns increasing brand awareness and sales
• Manage social media accounts (Facebook, Twitter, Instagram) promoting customer engagement, customer support, customer retention, brand lift
• Overseecustomersupporteffortsacrossvariouschannels.Full management of Zendesk account and customer support process, including order processing, processing returns, shipping/tracking inquiries, and wholesale requests
• Act as liaison between customer base, warehouse and shipping, production, graphic design, and marketing to identify and communicate process improvements, customer suggestions/requests, and product opportunities

San Francisco

• Create client facing documents to quantify social impact
• Track, measure and analyze social reach for campaigns
• Manage recruiting effort for a rapidly growing startup, including posting job openings, writing job descriptions, and scheduling interviews

· Organized local events/listening parties for extensive list of clients, resulting in increased local market awareness and sales.· On site brand management at local concerts and promotional events representing large scale clients including Pepsi Co, Downtown Records, and HBO.· Assisted in on-site production of large scale music festivals across the.

· Managed day-to-day operations of newly established retail location.· Developed and implemented new inventory and ordering procedures resulting in more accurate reporting to corporate level management.· Supervised a staff of 13 part time and full time employees including hiring, training, administering work direction.· Utilized excellent interpersonal.

· Planned, scheduled, and confirmed national tours for numerous recording artists.· Managed communications with extensive customer base regarding booking and scheduling our world-class recording studio.· Distributed press kits and garnered radio play, newspaper and blog coverage in appropriate markets nationwide.