Robert Phipps Email & Phone Number

United States

Govern comprehensive operations of 305K sq. ft. 24x7 Tier 4 fault-resilient Americas Care Center, including determiningbusiness goals, overseeing multi-disciplinary PMO/internal projects, and prioritizing compliance with CITMP Level III procedures.Spearhead strategy development, change management, and delivery of technical support across all levels. Supervise lifecycleof storage, server, and network infrastructure. Steer technical data center operations staff across four departments. Implementstrategic plans site-wide in liaison with peer organizations within CTI. Define metrics and assess ongoing operations based ondata center needs. Control budget and minimize expenses. Collaborate with Senior CTI, cross-functional department heads,vendors, and service providers to achieve business objectives. Administer existing/future technologies and technologicalinitiatives. Review and improve employee performance through guidance and training programs. Align expectations of clients,business partners, colleagues, and senior management by driving optimal performance across large-user base. Built and introduced new recruitment program to streamline end-to-end hiring process. Attained Level II requirements by cultivating compliance-focused culture and securing GPM support. Trained and onboarded eight new hires while promoting two employees within six months as Data Center Manager. Successfully wrote and implemented The Global Process for End-of-Life Device Disposal after being selected by SeniorManagement. Produced exceptional Financial Returns to the firm with the development of a comprehensive recycling/resale programfor legacy material in the organization.

Georgetown, Tx

Oversaw multiple project lifecycles within Tier 4 fault-resistant 305K sq. ft. data center while directing processing floor activitiesconcerning equipment installations/deinstallations and placement compliant with ASHRAE-approved standards. Synchronizedfacility-wide Corporate Reality Service (CRS) management and UPS operations. Built fiber, network, and structural infrastructurebased on estimated requirements. Orchestrated Kaizen events to enable continuous improvement and 360-degree ideation.Administered, updated, and reported on fixed asset status to senior management. Monitored inventory for consumable/fixedmaterial items. Supervised warehouse employees and technical staff. Engaged with local and global project managers tocoordinate strategic transformation plans. Collaborated occasionally with Corporate Security to determine accessibility ofprocessing floor. Addressed diverse emergencies. Defined employee goals, evaluated annual performance, and initiateddevelopment plans. Fostered positive relations with vendors to purchase materials cost-effectively.P a g e 2 | 2 Designed and implemented standard bulk consent order procedures for data center installations, achieving two-weekbusiness SLAs. Drove CTI’s Global Standardization Initiative across Mexico and Asia. Led CTI Team Building Committee as Chairperson while serving as VOE Champion for AMDC. Delivered diverse tasks as Interim-DC Manager for seven months. Fulfilled all consumable material needs as Supply Chain Manager and Principal Material Procurement Lead. Aided development and company-wide enforcement of Covid Safety Protocols while regularly visiting sites since onset ofCovid-19 pandemic. Hired, trained, and mentored four new team members in two years. Graduated from Citi Lean and gained recognition for exemplary management skills at Citi.

Austin, Texas Area

Manufacturing Manager for a Cable Assembly Company providing a variety of products to both domestic and international customers; supervised the daily operations in the facility, managed all warehouse and shipping functions to include inventory management, served as project manager for all projects and product development events, trained and certified all employees on a variety of tasks to include machining and soldering. Responsible for all distribution and logistical operations, developed work schedules, implemented and supervised safety procedures, monitored time to ensure policies were enforced, responsible for 5s and efficiency, assisted with the development of estimates, assigned priority of work, briefed senior management on operations, supervised a professional workforce, corresponded with customers to ensure satisfaction. Enforced safety and AS9001 standards, and implemented organizational strategy, continuous improvement initiatives and goals at all levels of the organization using Lean Six Sigma Techniques such as Lean Manufacturing and Kaizen Events.

Killeen/Temple, Texas Area

Senior personnel advisor, trainer, and human resources manager; provided leadership, directed, and developed 255 soldiers; supervising personnel staffing, readiness, training, morale and discipline. Instrumental with short and long term organizational strategy and goal development and attainment; personally accountable for the readiness of equipment and the success of projects and programs valued at $50M+. Implemented college programs and counseled and mentored Soldiers to achieve their educational goals; provided sound guidance and leadership during all phases of subordinate development.

Master Of Business Administration, Project Management, 3.9

Master Of Science, Organizational Leadership, 4.0

Bachelor Of Science, Business Administration, Management, 3.87

Graduate Certificate, Lean Six Sigma Black Belt