Robert Plano Email & Phone Number

Phoenix, Az, Us

Palo Alto, California, United States

Nationwide

With almost two decades of AFM/SPM experience, there are very few application or training situations I have not seen. I have trained well over a hundred users, from complete beginners to experienced researchers, on all aspects of AFM operation. My eight years at Agilent/Keysight, three years at TM Microscopes/Veeco and four years at Charles Evans & Associates have provided me with the background to answer just about every question concerning the operation of an AFM. Contact me to set up a consultation or training session.

Nationwide

Using my breadth of experience and scientific expertise, utilizing Adobe FrameMaker, RoboHelp, and Microsoft Office products including Word, PowerPoint, and Visio to create technical procedure manuals, process descriptions and training materials. Document version control maintained with tools such as SharePoint. Providing high value with competitive pricing, contact me to discuss how RJP Consulting can solve the technical documentation needs of your company and group.

Scottsdale, Arizona, United States

Chandler, Az

At leading nanotechnology measurement company, I work with sales, marketing and R&D departments to provide leadership in the areas of customer support and training, and product improvement, specifically for Agilent scanning probe microscopes.I also develop training materials, manuals and procedures for users of Agilent equipment using Adobe's FrameMaker, RoboHelp and Captivate packages along with Camtasia Studio.Day to day activities include:Maintaining and updating manuals and procedures.Testing soon to be released products to provide input to R&D and Marketing on capabilities and user interface issues.Tracking and quantifying customer support issues, including equipment failure and administrative problems to provide basis for root cause analysis leading to improved customer experience.Assisting users via telephone, email and remote internet sessions with their technical support questions. Producing training videos covering AFM techniques that are made available on our public website.Provide leadership in applying Lean Six Sigma techniques to various processes related to technical support and equipment production.

Sunnyvale, Ca

Provided customer support and training to prospective, new and existing customers while working with Sales, Marketing and R&D to provide feedback on product improvement.

Sunnyvale, Ca

As Staff Analyst at leading contract analytical services lab, I worked with numerous Silicon Valley customers, providing accurate and rapid turnaround on their problem samples, using scanning probe microscopy, TXRF and Auger Electron Spectroscopy.

Ms, Physics

Master Of Science (Ms), Materials Science

Bachelor Of Arts (B.A.), Physics