Robert Portillo Email & Phone Number

Texas, United States

Dallas, Texas

At 12AM, we are 100% dedicated to helping your business grow and deliver results that you only dreamed were possible. We do this by offering a broad range of services, each customized to your business's unique needs. To list a few of our services - Digital Marketing, IT Support, and App Development including Apple and Android Native App Development.

United States

Irving, Tx

Oversees all aspects of software delivery for the AT&T account, including delivery of hardware and/or software features Meet and exceed customer expectations by managing customer service to agreed levels related to telephone, quality, productivity and by providing value added solutions and recommendations Works with account management to manage customer relationships and deliver on contractual obligationsEnsures proper human resources and company processes and policies are followed Effectively manages and control expenses, sets and monitors performance to budget. Ensures proper allocation of expenses on monthly financial reports Manages change through the development, support and or coordination of new process/procedures. Implements company standard operating procedures Delivers results in all goal areas Implements continuous process improvement throughout the operation Meets / exceeds profit and loss targets. Maximizes profitability while minimizing costs. Responsible for Liquid Damages (LDs) accuracy and timely delivery of Outage Reports and Availability Reports, as well as for NSN LDs and meeting SLA for outages and network availability Ensures all critical software corrections are included in software delivery Manages R&D team of account executives, engineers, and architects to ensure accuracy of NSN reports to AT&T project teams. Working closely with heads of SGSN R&D teams to ensure software quality and deliverables are met for internal account teams, as well as meeting critical AT&T nationwide market launch demands• 24x7 Escalation point to Director and Associate VP level for outages not meeting SLAs concerning outages

Irving, Tx

Managed engineers and project managers for national programs, 2G/3G SGSN (Core SW/HW upgrades)Worked closely with matrix-level management team to translate overall strategies into daily actions and team member responsibilities Product Quality: tested and delivered Packet Core networks software and solution to include 4G LTE-interface functionality. Oversaw new product introduction and testingForecasted engineering talent needsSW delivery (SWD) manager - AT&T Customer Services• AT&T CTO Labs Interface • Ensured SWD for PACKET CORE projects (software/hardware releases, upgrades and updates, change deliveries)• Worked closely with the customer, internal R&D, and other Technical Managers to define schedules, dependencies, and other resource requirements• Provided coaching and leadership to assigned resources, executed the lab and production projects, and provided guidance for roll-outsEscalation management - AT&T Customer Support • Lead and managed escalations from customers for our Packet Core Program• Acted as the prime interface towards customer management team. Ensured professional, courteous and efficient customer support service• Supported market LTE launch Supported customer’s network performance and evolution - AT&T• Ensured good quality of Outage report with detailed RCA and prevention plan• Established a close relationship with customer’s senior level management, ensuring responsiveness to customer needs• Ensured network’s availability, including e.g. customer Service Level Agreement fulfillment• Monitored, reported, and lead Technical Notes, Workaround Updates, Priority Corrections, and leads software/hardware quality issues• Lead all technical aspects of PACKET CORE solution, single point of contact toward customer for technical issues• Assisted the Executive Director in CARE service delivery by establishing effective operating practices• Reviewed ongoing activities with the IOT Team

Irving, Tx

Prime of Enhanced Testing Lab Environment• Planned, built, and integrated test tool with Nokia NGN Core Wireless Network Received quotes, assigned action items to issues to be resolved, and tracked action items through resolution Evaluated test tools chosen for Enhanced Testing Lab

Plano, Tx

Prime of UMA Load and Stress End-to-End Testing and Lab EnvironmentAdvisor for Engineering Team• Provided direction for creation of test template, test cases, tracking of test cases, and setting guidelines for operations in using the lab• Created project plan for Load and Stress Team for 2006• Evaluated potential test tools for UMA Load and Stress team

Richardson, Tx

Prime on KPI (Key Performance Indicators) Testing and Lab Environment• Wrote test plan andtest cases, executed test cases, and tracked progress of test execution• Developed an execution plan to ensure timely completion of the execution of test cases• Wrote problem reports, followed up on problem reports until resolution, and verified issues were resolved Responsible for Software/Hardware Redundancy Traffic Feature Conducted weekly meetings with various functional groups to ensure milestones were achieved on schedule Advisor for multiple teams, including Catapult/MGTS Configurations/Scripts/Hardware

Bachelor Of Science, Electrical Engineering

Activities and Societies: Electrical Engineering, MAES and Catholic Student Association.

Bachelor Of Science (B.S.), Electrical And Electronics Engineering