Roberto Ramos Email & Phone Number

Guadalajara, Jalisco, Mexico

- Design and implement a strategy for the information security management systems according to global security frameworks and standards for Domestic and US Based Clients (Over 20 Buildings for Mexico, El Salvador and Guatemala).- Implement, monitor, defined actions to contain and control the security risks within the organization- Lead, Implement, monitor, and ensure the proper compliance at all times of the Security Policies, PCI DSS, ISO IEC 27001:2013, SOC2 Type 1&2, HITRUST, ISO 27701 within operations and support areas.- Integrate, consolidate, analyzed, and inform the Quarterly Internal Audit Reports to the Information Security Director or CISO.- Verify the fully compliance of the security contractual requirements of current internal clients- Provide counsel on security functions to all operation and support areas for any Information Security best practices on the local sites- Manage all processes effectiveness regarding the information security management system- Design the deployment plan and execute the risk management activities- Provide service and support in the daily security requirements and implementations.- Monitor and resolve reporting daily operational requirements effectively in accordance with security policies, best practices of the international security standards.- Keep the operation, maintenance and continuous improvement of the Information Security Management System based on the ISO/IEC 27000 series standards, including certification against ISO/IEC 27001, PCI/DSS and SOC2 Type 1&2, HITRUST, ISO 27701.- Define Information Security continuous improvement, metrics, goals and execution according to the business needs- Set the goals and execute tracking progress and provide feedback on security specialist and coordinators and manager´s performance.- Active collaborator on fraud investigations.- Lead Project Management for Audit and Compliance and Security - Lead, Implement, monitor the Business Continuity Plan Management Process.

Monterrey Area, Mexico

-Sr Manager Information Security for LATAM -Lead Project Management for Information Security-ISO27001, PCI DSS and SOC2 type 1&2 and HITRUST Implementation and maintenance for +20 buildings-Corporate Standards compliance.-Risk Analysis.-Business Continuity Plan Management.-Process Consultant.-Incident Response Plan.-ISO 27001 External auditor POC.-Client´s Audit POC.-Continuous improvement methodologies.-Lead Auditor.-New information security implementation.-Corrective and preventive actions.-Documents Control Management.

Guadalajara Area, Mexico

-Information Security Manager for LATAM : Mexico City, Guadalajara, Hermosillo, Chihuahua, Puebla, República Dominicana and Costa Rica.-Project Management.-Corporate Standards compliance.-Risk Analysis for LATAM.-Business Continuity Plan Management for LATAM.-ISO27001 Implementation and maintenance for TP Dominican Republic.-Process Consultant.-Incident Response Plan.-ISO 27001 External auditor POC.-Client´s Audit POC.-Continuous improvement methodologies.-Lead Auditor.-New information security implementation.-Corrective and preventive actions.-Documents Control Management.

Zapopan Area, Mexico

• Information security Consultant (ISO/PCI) for Teleperformance Nearshore.• Implementation, maintenance, and improvement of the Information Security Management System (ISO 27001:2005 and PCI/DSS) for Teleperformance Nearshore (Six cities in Mexico and Dominican Republic).• Risk Assessments project managemer for Teleperformance Nearshore to avoid any fraud intent within the company (Operations and Administrative Departments).• Implementation, maintenance and improvement of the auditing processes in order to have an effective measurement of the information security management system.• Annual Risk assessment performance per client.- Vulnerabilities’ analysis for every companies’ asset to prevent any fraud intent within the clients accounts - Presentation of results to our clients along with follow up to action plans resulted from the previous analysis. • Point of contact for external auditors (Customers or re-certification for ISO27001 o PCI/DSS).• Team / People Manager for Teleperformance Nearshore.• Management of Teleperformance´s World Wide information security standards for Teleperformance Nearshore. • Maintenance and improvement for all documentation controls for Teleperformance Nearshore processes.• Coordination of auditing processes for Teleperformance Nearshore.• Follow up to corrective and preventive actions for continues improvement of the information security matter of Teleperformance Nearshore.

Tijuana Area, Mexico

• Continuous improvement and project management for manufacturing processes (Time studies, cost reductions, lean/lean six sigma).• Lead of the Metrology (Line production equipment) and Environmental departments.• Responsible for all manufacturing processes to be in compliance within ISO9001 standard.• Maintenance and improvement of the documentation for ISO 9001• Quality support to all production areas and quality-related issues.• Customer Care activities (Corrective Action Requests, CCAR/ICAR).• Support for new projects for Teledyne Hawthorne CA.• Coordination and follow up of quality metrics.• Personnel training for new manufacturing processes.• 5s implementation, training and maintenance.

Tijuana Area, Mexico

• Project management for new equipment for Autosplice Mex, in order to improve or increment production capacities.• Project management for new products implementation (Equipment, line production time studies, capacities).• Manufacturing support to all manufacturing production lines.• Coordination of corrective and preventive maintenance for production equipment.• Quality support for customers within the US.• Team leader for continuous improvement within quality and manufacturing areas.• Time studies for manufacturing and warehouse processes (Takt Time).• Cost reduction for manufacturing and warehouse processes.• Maintenance and improvement of the documentation for ISO/TS 16949.• Internal audits for ISO/TS 16949 compliance.• Update APQP documentation (Control Plans, Flow Charts).• Customer Care activities (Corrective Action Requests by using 8D methodology).• Update BOMs for manufacturing products.• Training for new personnel regarding manufacturing processes.