Rob Renner Email and Phone Number

• A key contributor in building and managing multiple Hyper-V clusters in multiple locations, some clusters including up to 20 hosts and over 100 LUNS running on EMC, 3Par, and Dell storage solutions via SCVMM.• Developed a File Server Systems migration solution to the NAS environment and hardware server upgrades which more than doubled efficiency time for turnaround.• Instrumental in Hyper-V to VMware migration strategy, which includes using Zerto as the middleware piece for clean migrations with minimal server downtimes: Migrations to VMware average 30 minutes or under.• Researching and implementing VMware replication between production environment (Houston) and disaster recovery environment (Colorado Springs) for critical systems failovers.• Using Zerto as our primary middleware piece for Kinder Morgan’s Dome Infrastructure.• Played a key role in testing SolarWinds and migrating & re-creating rules and alerts utilizing SolarWinds dashboards to allow management and application owners real-time graphical data.• Help manage servers running all versions of Windows Server and Linux appliances including but not limited to hardware, OS, and Application support in multiple locations across the US • Tasked with creating a older Windows server decommissioning strategy and workflow allowing for a streamed lined solution allowing server and application owners the option of upgrading OS’, moving DB’s, decommissioning servers utilizing home grown IT management software systems.• Key role in managing and maintaining Kinder Morgan’s Diester Recovery Data Center in Colorado Springs.

• Managed a Windows Infrastructure that includes 4 US locations as well as 20+ locations across the globe and a Data Center on the East Coast.• Responsible for the global private cloud which includes a Hyper-V farm with 20 Windows 2008R2 Core Data Center servers using a SAN storage for high availability and a SQL failover farm that includes 3 Windows 2008R2 Enterprise servers with SAN storage. • Architected and Implemented SCOM 2012 SP1 for full monitoring of private cloud and physical server monitoring for all global locations in real-time and proactive maintenance. • Manage Active Directory including DNS, DHCP, GPO, DPM, Exchange 2010, and LAN/WAN.• Key contributor in the development and standardization of policies and procedures for all Windows systems which includes infrastructure documentation, Roadmaps, Server Standards, Workstation Standards, and service desk training and best practices.

Fulfilled multiple roles in small startup software company with 20-40 total employees. Reported to VP Operations. Interfaced extensively with key accounts, vendors, and all internal departments. • Key contributor in product development, QA, end-user support, desktop support, brand development, and network administration.• Gathered unique customer requirements and developed over 400 customer documents and maintained an online knowledgebase. Led technical training for employees and customers.• Developed, implemented, and maintained a customer support portal. Selected, configured and implemented Parature, an analytical trouble ticketing solution that streamlined support volume by 50% through customer-driven issue resolution prior to ticket submission.• Created analytical reporting tools for ticket submissions and knowledgebase usage, informing ongoing product development and streamlining support.• Architected, standardized, and maintained a Windows 2008R2/Windows 7 network (Domain Controls, Hyper-V servers, SQL 2008R2 servers, a file server, a backup server, HP switches, VoIP phone system, and 40 laptops). New network enabled VPN access, improving staff productivity. Reduced user issues and technical support requirements by 50%. Cultivated technology supplier relationships; negotiated pricing.

Led a team of 4 Account Manager, Support Specialists, and Implementation Consultants serving public school systems nationwide. Reported directly to CEO.• Analyzed core business processes and operational requirements. Revised and documented roles and processes for the support team to streamline implementation, integration, and support requirements, improving efficiency by 30%. • Structured defined procedures for three tiers of support requirements in collaboration with the development team, significantly improving time to resolution and customer satisfaction.• Developed detailed job descriptions to more efficiently source highly talented professionals for Support and Implementation positions.

• Serve as Project Manager / Engagement Management throughout the development lifecycle, coordinating functional, technical, and creative contributions, ensuring attainment of all contracted deliverables. • Collaborate with executive team to analyze and improve core business processes.• Led paradigm shift of corporate product offerings from traditional commercial web site developer to custom Web 2.0 software development, expanding client base.• Contributed to the success of such clients as eCollege, University of Colorado, Photographers Edge, ME Engineers, Access National Mortgage, and PlatinumLounge.com.• Streamlined basic site design & development to packaged solutions that has seen a 30% growth and streamlined turnaround. • Developed a new hosting, online payment, and co-location strategy significantly improving cash flow and revenues.• Credited with doubling sales, from $700,000 to $1.5 million, within one year. • Identified and implemented open source solutions such as Drupal to build custom eCommerce and CMS applications for customers.

• Instrumental in building favorable business relationships with key Fortune 500 clients including Gates Rubber Company, Tomkins HSE, Brown-Forman, and Pentax USA. • Continually researched and assessed potential avenues for expansion and new market exploitation. • Established key relationships with vendors to offer turnkey solutions to clients.• Sold the company’s largest client, Gates Rubber Company, a $90M international products manufacturer and distributor.• Vital technology team member championing the development of cutting-edge products and services focusing on turnkey solutions to sustain sales production.

• Successfully secured the company’s first major client: Tripp Lite and continued to expand market reach by adding Sears, Cummins Engine, CSX Railroad, Rand McNally, and other Fortune 500s.• Devised and executed key business strategies: identification of core technical competencies, business plan development and implementation, recruiting and talent management, fiscal management, client support, project management, and comprehensive training initiatives.• Conducted product demonstrations, established client deliverables for project completion, led development teams, and managed client budgets.• Instrumental in achieving profitability within six months. Grew revenues by $6M+ annually and increased market value to $13.5M. Positioned company for profitable sale to Renaissance Worldwide.