Rob Roden Email & Phone Number

Batavia, OH, US

Manage a large, strategic, cross-functional, and highly visible customer facing project for the Bank of America through Cisco. Use Smartsheet daily for project tracking. Create reports and dashboards within Smartsheet. Drive project lifecycle milestones from concept commit through project closure. Advocate change management and escalate project issues to.

Cincinnati Area, KY

Manage a large, strategic, cross-functional, and highly visible customer facing project for the Bank of America through Cisco. Use Smartsheet daily for project tracking. Create reports and dashboards within Smartsheet. Drive project lifecycle milestones from concept commit through project closure. Advocate change management and escalate project issues to.

Cincinnati, OH

Responsible for onboarding new clients and managing the project from start to finish. Designed new client websites on WordPress. Set up staging sites for testing. Created and managed mail server accounts for new and existing clients. Managed domain names, hosting accounts, and other technical requirements for all customers.

Cincinnati Area, KY

Managed $7 million per year contract with Wells Fargo. Coordinated installation of routers and switches for up to 20 sites at a time. Involved in managing, planning, scheduling, and reporting on project activities. Kept accurate administrative records of expenditure, accounting, costing and billing. Developed and managed complex spreadsheets for project.

Springdale, Ohio

CBTS team lead for Site Vault project. IT Project Manager for Predator DMZ projects for GE Aviation. Coordinate with management, solution architects, and support teams to ensure that all tasks are completed and all requirements are met. Create documentation for use in future projects. Analyze network and firewall traffic. Use Service Now to create work.

Cincinnati Area

Work with Relationship Managers, IT, and internal groups to successfully manage projects for existing financial institutions. Develop project schedules, target dates, and timelines associated with all conversion activities in conjunction with customer and Technology Specialists. Coordinate necessary IT development with Technology Specialists. Perform.

Cincinnati, Ohio Area

Worked with the transition project team to ensure a high quality and cost effective transition of a client’s helpdesk to our centralized business model. Used risk analysis techniques to properly allocate resources to make sure project goals are met. Analyzed clients’ current business models to determine the best way to integrate their systems into our.

Cincinnati Area

Served as Team Lead for helpdesk/technical support for over thirty clients on the After Hours team. Assisted in the configuration and troubleshooting of remote access software, VPN and dial-up clients, hardware, and proprietary software. Provided Tier II/III support for some applications and systems. Performed LAN administration functions. Trained and.

Erlanger, KY

Performed LAN administration for GE Capital and subsidiaries: created Active Directory accounts for network, MS Exchange, VPN, dial-in, Oracle, RSA SecurID, and Faxination. Administered Ace server for secure authentication. Provided second-tier support for LAN administration problems. Created detailed reports for management to assist in process improvement.

Cincinnati Area

Supervised the implementation of all new departmental information systems, including a web-based personnel management system, contract approval system, and document imaging system. Performed hardware, software, and network support for thirty users. Created Access databases to streamline departmental record keeping. Provided support for departmental intranet.

Cincinnati Area

Served as primary help desk lead for Windows NT environment: troubleshot PC/server problems, software/hardware installation; assisted end-users; administered LAN. Managed SMS 2.0 server. Created training SOP documentation for applications. Imaged PCs and maintained hardware/software inventory. Assisted in the creation and maintenance of the corporate.

Cincinnati Area

Provided support for LAN/WAN environment, including diagnosing and solving problems with workstations, servers, hubs, routers, and cabling. Performed system administration on 25 Novell 4.11 servers. Served as second-tier support for approximately 500 PCs: installed and troubleshot applications; set up network printers; configured and maintained servers..

Cincinnati, Ohio Area

Created and managed corporate website for online applications. Managed all technical resources, including the purchase and maintenance of all computers, telephones, faxes, and copiers. Managed computer resources for corporate office and eight branch offices; installed and managed one NetWare 4.11 server. Managed local email system. Coordinated and.

Cincinnati, Ohio Area

Performed routine technical support of all departmental computer systems. Analyzed annual departmental budget. Assisted faculty with grant proposals. Created departmental budget sheet with Excel that was adopted throughout the College of Medicine.

Python Developer

Masters, Information Technology

Bachelor Of Arts (B.A.), Economics

Physics