Robert Rumpke, Jr. Email & Phone Number

Cullman, Alabama, United States

Springfield, Ohio, United States

Generating revenue by executing the company sales process utilizing the CRM to achieve performance objectivesManaging the process of collecting delinquent customer accountsDealership presentation including facility, property, and inventory management

Springfield, Ohio

Managed and operated a matrix of skilled candidates for future placements.Precisely followed all steps of the hiring process including, but not limited to, ensuring completion of new-hire paperwork (including I9 Authorizations) and conducting reference and background checks, and drug screenings.Effectively developed and maintained business relationships by thorough means of communication over the phone, via email and business meetings/lunches.

Store Manager successful in contract negotiation and process improvement. Remains calm and professional even in high-pressure situations. Strongly committed to cut company costs and boost company revenue. Organized and diligent with excellent oral, interpersonal communication skills and self motivated. A store manager with years of experience in the customer service field including service, sales and retention. Responsibilities include: account management, sales, customer service, inventory management, receiving, scheduling, ordering, hiring, advertising, training, telemarketing, team-leading, and meeting company expectations.

Lexington, Kentucky Area

Managed Therapy Services for 16-county area (including Physical, Occupational, and Speech TherapySupervised creation of schedules, employee productivity, and completion rates for 30+ therapists company-wide.Maintained contracts with staffing agencies. Including determining needs, following budget, negotiation, and writing.Monitored and tracked patient care in accordance with Medicare and Medicaid guidelinesResponsible for Supervision and Scheduling of all Therapists. Monitor and Track all contract rehab groups activities. Instruct new staff regarding company policies and procedures. Monitor Therapy Visit Manager for accuracy of Medicare Requirements.Monitor and Track all therapy activity.

Lexington, Kentucky Area

Worked extensively in Microsoft Office products to create and provide monthly statistical reports to executive management.Over the course of 1 year, effectively reduced the amount of patient missed visits by 50% by communicating daily with schedulers, clinical staff, and patients and implementing a Zoning Project for all scheduling.Organized daily schedules, evaluations, recertification, payroll, etc for 12+ therapists.Monitored and tracked patient care in accordance with Medicare and Medicaid guidelines.

Lexington, Kentucky Area

Worked in sales and customer service for O-Ring Manufacturing Plant. Organized orders, shipments, returns, and credits for 100 + customers. Communicated daily by e-mail, phone, fax, web cast, etc. to handle customer service issues and maintain positive company moral as well as customer satisfaction.

Fairborn, Oh

Trained new employees on the policies and procedures carried out by Sprint; in excess of 30 or more employees at a time.Handled customer service issues and well as internal employee issues where employees were not following company policies.