Rob Sarraf Email & Phone Number

Monroeville, Pa, Us

Monroeville, Pa, Us

Monroeville, Pennsylvania, United States

vCIO or Virtual Chief Information Officer serves as an industry expert who provides consultation for small and medium businesses in the Greater Pittsburgh area for their overall technology strategy.- Develop and maintain strong business relationships- Maintain relationships with vendors, contractors, and service providers- Understand the client business and technology infrastructure- Provide regularly scheduled Strategic Information Technology Review and Planning meetings- Provide client education- Ensure life cycle budgeting requirements are established and maintained- Manage and execute the purchase of IT equipment from suppliers and vendors- Responsible for overseeing the implementation of new systems- Strong organizational skills and the ability to manage multiple projects simultaneously- Short and long-term budgeting of IT infrastructure, systems, hardware and software- Develop an overall strategy for IT systems- Research, develop and propose solutions

Monroeville, Pennsylvania, United States

Serve as the first technical point of contact for small and medium business in the Greater Pittsburgh area. Providing technical consulting and help desk services to all levels of employees.- Provide all levels of help desk services for end user devices- Provide server administration services- Provide network administration services- Provide IT consulting to small and medium size businesses to encourage use of the best technology within the line of business- Specialize in the implementation and support of client backup solutions- Specialize in implementation and support of client security awareness servicesProduct Examples Supported:- Windows desktop environment- Windows server environment- StorageCraft backup solutions- Axcient backup solutions- KnowBe4 security awareness services- Microsoft 365 solutions- Ubiquiti network solutions- Client specific line of business applications- SonicWALL firewall appliances- Synology storage devices- Dell end user devices- Lenovo end user devices

Indiana, Pennsylvania, United States

Served as a member of the Act 93 Management Team and worked with all other IU administration and personnel to assist in the provision of leadership in the area of technology. Oversaw operations of the Managed Technology Services Program, which places IU employees into school districts to provide necessary technical services. Served as Director of Technology for the United School District and Penns Manor Area School District. Provided high-quality technological services while remaining cost-effective and ensuring that all services and solutions provided are meaningful and useful Implemented 5-year plan for technology success, to result in one-to-one computingManaged day-to-day operations of multiple districts technology services departments and personnelEvaluated existing technologies, researched new technologies and solutions, and provided recommendations for future projectsReviewed, developed, and enforced guidelines and policies with regards to assets, security and privacy of electronic information, and utilizing technology for the benefit of all students, faculty, and staffDeveloped and provided trainings for technology services and district personnelSupervised technology services personnel day-to day activities and provided assistance and knowledge as necessaryCoordinated technology services personnel in other districts, managed by the IU, and provide assistance and knowledge as necessaryCreated and managed program budget for Managed Technology Services, seeking opportunities to reduce the costs of operations Managed multiple districts technology budgets, seeking opportunities to reduce cost of operations and more effectively redistribute fundsServed as a member of the United and Penns Manor Area School Districts Administrative Leadership TeamsMaintained relationships with multiple vendors to ensure best pricing for purchasesCollaborated with district administration and personnelCoordinated monthly meetings with district technology committees

Pittsburgh, Pennsylvania, United States

Served as a liaison between customers and corporate MICROS. Worked independently to generate business opportunities with current and potential customers from varying backgrounds including, but not limited to, restaurants, hotels, casinos, resorts, golf courses, and schools. - Provided consultative expertise in the hospitality industry and in the field of technology- Managed the point of sale system implementation process from start to finish including programming, installation, training, and support- Acted as project manager to ensure the quality of service being provided and customer satisfaction through the entire process- Provided on-site support

Pittsburgh, Pennsylvania, United States

Served as the first point of contact for hospitality industry customers with technical questions or difficulties. Provided point of sale system administration for customers of varying backgrounds including, but not limited to, restaurants, hotels, casinos, resorts, golf courses, and schools. - Provided the initial programming of the point of sale system- Installed the point of sale hardware and software for the customer - Included running Ethernet cable, creating a local network, installing the server, and installing workstations, printers, and any other peripherals necessary for the operation of the customer- Provided in-depth training courses for employees, management, and ownership- Provided on-site support, as well as helpdesk support via email and phone- Provided on-site service of all installed pieces of hardware

Indiana, Pennsylvania, United States

Served as the first level of technical support for students, faculty and staff of the University. Responded to help desk tickets, emails, and phone calls concerning assistance and support of computer systems, hardware, and/or software.- Monitored help desk ticketing system- Provided technical assistance and support to students, faculty and staff- Installed, modified and repaired University owned hardware and software- Imaged University owned PCs and prepared them for distribution- Assisted with campus-wide wireless access point installation- Unlocked user accounts and reset passwords for users- Assisted with new student orientation- Assisted students attempting to connect to the campus-wide wireless network- Scanned for and resolved virus and malware related issues

Master Of Education - Med, Learning Design And Technology - Educational Technology And Instructional Design

Bachelor Of Science In Education - Bsed, Business, Technology, Support And Training

Education record