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Rob Schaefer Email & Phone Number
Technology Leader | Field Service Management Specialist
at
Oracle
2 work emails found
@oracle.com
3 phones found area 262, 800, and 847
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Technology Leader | Field Service Management Specialist
Location
Pewaukee, Wisconsin, United States
Company size
Who is Rob Schaefer? Overview
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Quick answer
Rob Schaefer is listed as Technology Leader | Field Service Management Specialist at Oracle, a with 202102 employees, based in Pewaukee, Wisconsin, United States. AeroLeads shows a work email signal at oracle.com, phone signal with area code 262, 800, 847, and a matched LinkedIn profile for Rob Schaefer.
Rob Schaefer previously worked as ServiceNow Portfolio Manager - Customer Workflows at Cdw and Director, Outbound Product Management at Servicenow. Rob Schaefer studied at Sheboygan North High School.
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Email format at Oracle
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rschaefer@oracle.com
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AeroLeads found 2 current-domain work email signals for Rob Schaefer. Compare company email patterns before reaching out.
Profile bio
About Rob Schaefer
With over 25 years of experience in CRM and CX solutions, I am a passionate and trusted advisor for enterprise customers who want to improve their sales and service processes, increase their awareness and win ratios, and drive higher customer satisfaction and retention rates. I currently work as a Director, Outbound Product Management at ServiceNow, the leading cloud platform for digital workflows.In my role, I support the product launch and enablement of Field Service Management, Contractor Management, and multiple industry solutions, as well as engage and educate industry analysts and present at key ServiceNow and external events. I have a deep understanding of the complexities and best practices of service in regulated and validated environments, such as life sciences, healthcare, manufacturing, and telecom. I also have a strong background in call center, knowledge management, contract management, preventive maintenance, depot repair, and product recalls. I am certified in ITIL v3 and ServiceNow Field Service Management, and I serve on the Customer Experience Program Advisory Committee at the University of Wisconsin-Parkside. I am always eager to learn from and collaborate with my customers, partners, and colleagues, and to apply the principles of emotional intelligence in my business dealings.
Listed skills include Customer Experience, Life Sciences, Sales Enablement, Adverse Event Reporting, and 37 others.
Current workplace
Rob Schaefer's current company
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Oracle
9 roles
Rob Schaefer work experience
A career timeline built from the work history available for this profile.
Servicenow Portfolio Manager - Customer Workflows
CurrentResponsible for creation and enablement of our go-to-market plans for the implementation of ServiceNow Customer Service Management and Field Service Management• Defined KPI maps to help customers right-size their approach and achieve optimal service delivery portfolios.• Enabled sales teams and delivery teams through product demonstrations, lunch and learns, and roadmap sessions.• Engaged customers in envisioning how NowAssist generative AI capabilities can enhance workforce efficiency.
Feb 2024 - Present
Director, Outbound Product Management
Supported the product launch of Field Service Management including related mobile apps and Contractor Management offerings. Documented our approach to GenAI for CSM/FSM processes. Supported multiple industry solutions and created and delivered enablement materials for 10+ major releases of ServiceNow.Engaged and educated Industry analysts (Gartner, IDC, Constellation, Ventana, etc.) on the product vision, current capabilities, and recent wins.Presented at key ServiceNow events including Knowledge, Sales Kickoff, World Forum, ServiceNow Summit, Field Service PAC, and external events including Field Service USA, Smarter Services Symposium, and others.
Oct 2019 - Nov 2023
Senior Advisory Solution Architect - Customer Service Management
Onboarded and educated peers to upskill them on the role of CSM and FSM in the overarching ServiceNow platform, promoting the value of discovery and storytelling to support a compelling customer engagement- Supported Commercial and Enterprise sales organizations to drive discovery, deliver tailored product demonstrations, and leverage value selling to secure customer acceptance and adoption- Collaborated with CSM and FSM product management and marketing organizations to evolve the roadmap, perform early testing, refine messaging, and deliver customer roadmap sessions- Executed in-person FSM enablement programs and boot camps across North America and Europe
Nov 2017 - Sep 2019
Master Principal Sales Consultant -- Service Innovation Messaging
As a CX / Service Innovation Specialist, I was responsible for developing our sales demonstration environment, including the story, the presentations and the scripts, and certifying the entire CX Sales Consulting organization on this messaging. Accordingly, I was tapped to present multiple sessions at Oracle OpenWorld and Modern Service Experience events.Additionally, I was responsible for learning Oracle's emerging "Engagement Cloud" product and determining the most appropriate demo positioning for key customers.
Jul 2015 - Nov 2017
Senior Solutions Specialist
As part of the Solution Consulting team I supported clients and partners as well as internal product teams to develop and sell solutions to life sciences organizations. My primary focus was technical product demonstrations and strategic alignment of the Medidata Clinical Cloud Platform within the complex business process of Pharma, Biotech, and CROs large and small. Key solution areas of focus included:• Rave EDC• CTMS Monitoring • CTMS Payments
May 2014 - Jul 2015
Master Principal Sales Consultant
ALL ROLES at ORACLE (Siebel Systems)* Master Principal Sales Consultant (06/10 - 05/14)* Principal Sales Consultant (04/04 - 06/10)* Senior Sales Consultant (11/99 - 04/04)
Oct 1999 - May 2014
Solutions Consulting Manager
Metrix, Inc.
Oct 1992 - Oct 1998
Marketing Manager
Data Retrieval Corporation
May 1988 - Oct 1992
Team & coworkers
Colleagues at Oracle
Other employees you can reach at oracle.com. View company contacts for 202102 employees →
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Benny Chandra
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Swapnil Shukla
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Roberta-Alexandra Mocanu
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Laurentiu Dragnea
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Yeonkyun(Nicholas) Park
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AC
Alexandru Craescu
Colleague at OracleRomania
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Andrea Pizzoccheri
Colleague at OracleSesto Calende, Lombardy, Italy
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AS
Ashish Sharma
Colleague at OracleMumbai, Maharashtra, India
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HA
Hemanth Addepalli
Colleague at OracleHyderabad, Telangana, India
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GR
Grigory R.
Colleague at OracleDnipro, Dnipropetrovsk, Ukraine
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Benny Chandra
Colleague at OracleJakarta, Indonesia
View →
SS
Swapnil Shukla
Colleague at OracleBengaluru, Karnataka, India
View →
RM
Roberta-Alexandra Mocanu
Colleague at OracleBucharest, Romania
View →
LD
Laurentiu Dragnea
Colleague at OracleContact Info, United States
View →
YP
Yeonkyun(Nicholas) Park
Colleague at OracleSouth Korea, Korea, Republic Of
View →
AC
Alexandru Craescu
Colleague at OracleRomania
View →
AP
Andrea Pizzoccheri
Colleague at OracleSesto Calende, Lombardy, Italy
View →
AS
Ashish Sharma
Colleague at OracleMumbai, Maharashtra, India
View →
HA
Hemanth Addepalli
Colleague at OracleHyderabad, Telangana, India
View →
GR
Grigory R.
Colleague at OracleDnipro, Dnipropetrovsk, Ukraine
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2 education records
Rob Schaefer education
Education record
Sheboygan North High School
Ba, Journalism / Mass Communications
University Of Wisconsin-Whitewater
FAQ
Frequently asked questions about Rob Schaefer
Quick answers generated from the profile data available on this page.
What company does Rob Schaefer work for?
Rob Schaefer works for Oracle.
What is Rob Schaefer's role at Oracle?
Rob Schaefer is listed as Technology Leader | Field Service Management Specialist at Oracle.
What is Rob Schaefer's email address?
AeroLeads has found 2 work email signals at @oracle.com for Rob Schaefer at Oracle.
What is Rob Schaefer's phone number?
AeroLeads has found 3 phone signal(s) with area code 262, 800, 847 for Rob Schaefer at Oracle.
Where is Rob Schaefer based?
Rob Schaefer is based in Pewaukee, Wisconsin, United States while working with Oracle.
What companies has Rob Schaefer worked for?
Rob Schaefer has worked for Oracle, Cdw, Servicenow, Medidata Solutions, and Oracle Corporation.
Who are Rob Schaefer's colleagues at Oracle?
Rob Schaefer's colleagues at Oracle include Benny Chandra, Swapnil Shukla, Roberta-Alexandra Mocanu, Laurentiu Dragnea, and Yeonkyun(Nicholas) Park.
How can I contact Rob Schaefer?
You can use AeroLeads to view verified contact signals for Rob Schaefer at Oracle, including work email, phone, and LinkedIn data when available.
What schools did Rob Schaefer attend?
Rob Schaefer studied at Sheboygan North High School.
What skills is Rob Schaefer known for?
Rob Schaefer is listed with skills including Customer Experience, Life Sciences, Sales Enablement, Adverse Event Reporting, Emotional Intelligence, Medical Devices, Crm, and Call Centers.
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