Rob Schaefer Email and Phone Number
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With over 25 years of experience in CRM and CX solutions, I am a passionate and trusted advisor for enterprise customers who want to improve their sales and service processes, increase their awareness and win ratios, and drive higher customer satisfaction and retention rates. I currently work as a Director, Outbound Product Management at ServiceNow, the leading cloud platform for digital workflows.In my role, I support the product launch and enablement of Field Service Management, Contractor Management, and multiple industry solutions, as well as engage and educate industry analysts and present at key ServiceNow and external events. I have a deep understanding of the complexities and best practices of service in regulated and validated environments, such as life sciences, healthcare, manufacturing, and telecom. I also have a strong background in call center, knowledge management, contract management, preventive maintenance, depot repair, and product recalls. I am certified in ITIL v3 and ServiceNow Field Service Management, and I serve on the Customer Experience Program Advisory Committee at the University of Wisconsin-Parkside. I am always eager to learn from and collaborate with my customers, partners, and colleagues, and to apply the principles of emotional intelligence in my business dealings.
Oracle
View- Website:
- oracle.com
- Employees:
- 202102
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Technology Leader | Field Service Management SpecialistOraclePewaukee, Wi, Us
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Servicenow Portfolio Manager - Customer WorkflowsCdw Feb 2024 - PresentVernon Hills, Il, UsResponsible for creation and enablement of our go-to-market plans for the implementation of ServiceNow Customer Service Management and Field Service Management• Defined KPI maps to help customers right-size their approach and achieve optimal service delivery portfolios.• Enabled sales teams and delivery teams through product demonstrations, lunch and learns, and roadmap sessions.• Engaged customers in envisioning how NowAssist generative AI capabilities can enhance workforce efficiency. -
Director, Outbound Product ManagementServicenow Oct 2019 - Nov 2023Santa Clara, Ca, UsSupported the product launch of Field Service Management including related mobile apps and Contractor Management offerings. Documented our approach to GenAI for CSM/FSM processes. Supported multiple industry solutions and created and delivered enablement materials for 10+ major releases of ServiceNow.Engaged and educated Industry analysts (Gartner, IDC, Constellation, Ventana, etc.) on the product vision, current capabilities, and recent wins.Presented at key ServiceNow events including Knowledge, Sales Kickoff, World Forum, ServiceNow Summit, Field Service PAC, and external events including Field Service USA, Smarter Services Symposium, and others. -
Senior Advisory Solution Architect - Customer Service ManagementServicenow Nov 2017 - Sep 2019Santa Clara, Ca, UsOnboarded and educated peers to upskill them on the role of CSM and FSM in the overarching ServiceNow platform, promoting the value of discovery and storytelling to support a compelling customer engagement- Supported Commercial and Enterprise sales organizations to drive discovery, deliver tailored product demonstrations, and leverage value selling to secure customer acceptance and adoption- Collaborated with CSM and FSM product management and marketing organizations to evolve the roadmap, perform early testing, refine messaging, and deliver customer roadmap sessions- Executed in-person FSM enablement programs and boot camps across North America and Europe
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Master Principal Sales Consultant -- Service Innovation MessagingOracle Jul 2015 - Nov 2017Austin, Texas, UsAs a CX / Service Innovation Specialist, I was responsible for developing our sales demonstration environment, including the story, the presentations and the scripts, and certifying the entire CX Sales Consulting organization on this messaging. Accordingly, I was tapped to present multiple sessions at Oracle OpenWorld and Modern Service Experience events.Additionally, I was responsible for learning Oracle's emerging "Engagement Cloud" product and determining the most appropriate demo positioning for key customers.
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Senior Solutions SpecialistMedidata Solutions May 2014 - Jul 2015New York, Ny, UsAs part of the Solution Consulting team I supported clients and partners as well as internal product teams to develop and sell solutions to life sciences organizations. My primary focus was technical product demonstrations and strategic alignment of the Medidata Clinical Cloud Platform within the complex business process of Pharma, Biotech, and CROs large and small. Key solution areas of focus included:• Rave EDC• CTMS Monitoring • CTMS Payments -
Master Principal Sales ConsultantOracle Corporation Oct 1999 - May 2014Austin, Texas, UsALL ROLES at ORACLE (Siebel Systems)* Master Principal Sales Consultant (06/10 - 05/14)* Principal Sales Consultant (04/04 - 06/10)* Senior Sales Consultant (11/99 - 04/04)
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Solutions Consulting ManagerMetrix, Inc. Oct 1992 - Oct 1998
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Marketing ManagerData Retrieval Corporation May 1988 - Oct 1992
Rob Schaefer Skills
Rob Schaefer Education Details
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Sheboygan North High School -
University Of Wisconsin-WhitewaterJournalism / Mass Communications
Frequently Asked Questions about Rob Schaefer
What company does Rob Schaefer work for?
Rob Schaefer works for Oracle
What is Rob Schaefer's role at the current company?
Rob Schaefer's current role is Technology Leader | Field Service Management Specialist.
What is Rob Schaefer's email address?
Rob Schaefer's email address is ro****@****cle.com
What is Rob Schaefer's direct phone number?
Rob Schaefer's direct phone number is +126295*****
What schools did Rob Schaefer attend?
Rob Schaefer attended Sheboygan North High School, University Of Wisconsin-Whitewater.
What skills is Rob Schaefer known for?
Rob Schaefer has skills like Customer Experience, Life Sciences, Sales Enablement, Adverse Event Reporting, Emotional Intelligence, Medical Devices, Crm, Call Centers, Depot Repair, Go To Market Strategy, Itil, Field Service.
Who are Rob Schaefer's colleagues?
Rob Schaefer's colleagues are Jyothi Vaddemoni, Ashish Sharma, Roberto Carlos Cavalcante, Divya Thirumurugan, Raymond Martir, Murtaza Gadit, Phillip Goerl.
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