Rob Schmid Email & Phone Number

Yarmouth, Maine, United States

Responsible for business practice analysis and best practice recommendations geared to effective implementation of the MUNIS Payroll/Human Resource module for public sector clients. Deliverables include custom end-user and core user documentation, including policy and procedures recommendations and documentation related to system use. Business Practice analysis includes gap-fit analysis of current practices and current system functionality. Results of analysis to include either business process re-engineering recommendations or development of system enhancement/modification specs necessary to provide system functionality to conform to current client practices and policies. In addition, handle testing of new program modifications and documenting both for client staff as well as Tyler.

Managed implementation projects for PR/HR product to public sector clients, including supervision of implementation resources and of schedules, both for training and other product deliverables - conversions, program modifications.

Directly responsible for all facets of PR/HR Implementation projects, including analysis of current client practices and needs to insure correct system setup and procedure recommendations. Conduct end user training, data conversion analysis and verification, modification testing and documentation, system parallel processing. Utilized implementation practices that conform to PMI standards.

Responsible for implementation and end user training of Financial and Route Management software for private sector linen and uniform rental companies. Worked closely with development staff in formulation of new product functionality and client-required modification analysis and testing.

Responsible for implementation and end user training for Public Safety clients (Police/Fire/EMS/E911). In addition, served as Customer Support Analyst working with clients to resolve reported system issues. Worked closely with development staff in formulation of program modifications, whether through client request or due to changes in government regulations and reporting requirements

Managed store level computer systems for regional grocery chain, including maintaining integrity and accuracy of pricing database, training and management of store level personnel and implementation of new technologies, including transition from older systems to new pc-network systems as they became available. Supervisor of store level personnel. Additional experience store level management including direct supervisor for staff.

Wrote, directed, produced and voiced sales training tapes and managed all facets of audio production.

History, Communications

Activities and Societies: Sigma Alpha Epsilon, WGRE-FM

Education record