Customer Service Representative
Lancaster, Pa
I worked with national retail accounts, processing and coordinating orders, tracking shipments, and with price and availability questions on all Armstrong flooring. Assisted customers in ordering and tracking floor product shipments, consistently providing first-call resolution. Dealt efficiently with customers, meeting their needs 45 seconds quicker on average than fellow customer service representatives. One of the most thorough members of the team with an order quality rating of 94% compared… Show more I worked with national retail accounts, processing and coordinating orders, tracking shipments, and with price and availability questions on all Armstrong flooring. Assisted customers in ordering and tracking floor product shipments, consistently providing first-call resolution. Dealt efficiently with customers, meeting their needs 45 seconds quicker on average than fellow customer service representatives. One of the most thorough members of the team with an order quality rating of 94% compared to the average of 91%, I was a component of the white-glove line that works with priority customers. Show less