Robert Shala Email & Phone Number

Wappingers Falls, NY, US

• Answer phone calls and emails from customers, internal and external
• Log and track support calls in Salesforce
• Create and maintain service tickets for all customer interactions through to closure
• Laerdal Simulation software upgrades/installs/troubleshooting
• Windows operating system troubleshooting using tools such as Event Viewer and Command Prompt
• Remote network configuration/troubleshooting of Laerdal medical patient simulators and control devices

• Facilitated sales of Verizon Wireless mobile phone plans and internet solutions.
• Met and exceeded sales performance metrics through sales/marketing campaign outreach.
• Consistent training to remain knowledgeable on plan promotions and policy changes

Poughkeepsie, New York, United States

• Supervise store personnel to meet and exceed assigned sales goals.
• Partner with District Manager to create plans to ensure execution on all KPIs.
• Ensure that employees are properly trained on new products and promotions and are able to position with confidence.
• Accountable for execution of sales and customer experiences in store.
• Scheduling and staffing.
• Provided extraordinary and thoughtful customer solutions to fit each specific person, family or business.

Fishkill, New York, United States

• Deliver food to customers
• Assistant with phone orders through POS system
• Occasional food prep
• General restaurant up keep duties

Fishkill, New York, United States

• Greet all customers and provide prompt and courteous service.
• Knowledgeable of all various types of seafood and related merchandise.
• Handled damaged and spoiled products according to company policy and control level of damaged goods.
• Process invoices and receiving logs of daily fresh/frozen shipments.

Bachelor’S Of Science In Accounting, Accounting And Finance, 3.7 Gpa

Magna Cum Laude

Liberal Arts And Humanities

Education record