Robert Shala Email & Phone Number

Wappingers Falls, Ny, Us

• Answer phone calls and emails from customers, internal and external• Log and track support calls in Salesforce• Create and maintain service tickets for all customer interactions through to closure• Laerdal Simulation software upgrades/installs/troubleshooting• Windows operating system troubleshooting using tools such as Event Viewer and Command Prompt• Remote network configuration/troubleshooting of Laerdal medical patient simulators and control devices• Software and Hardware testing as required• Access software updates, drivers, knowledge base and FAQ resources to assist end users

• Facilitated sales of Verizon Wireless mobile phone plans and internet solutions. • Met and exceeded sales performance metrics through sales/marketing campaign outreach. • Consistent training to remain knowledgeable on plan promotions and policy changes

Poughkeepsie, New York, United States

•Supervise store personnel to meet and exceed assigned sales goals.•Partner with District Manager to create plans to ensure execution on all KPIs.•Ensure that employees are properly trained on new products and promotions and are able to position with confidence.•Accountable for execution of sales and customer experiences in store.•Scheduling and staffing.•Provided extraordinary and thoughtful customer solutions to fit each specific person, family or business.•Assisted with daily store operation and duties.•Achieved and exceeded sales benchmarks and milestones.

Fishkill, New York, United States

• Deliver food to customers• Assistant with phone orders through POS system• Occasional food prep• General restaurant up keep duties

Fishkill, New York, United States

•Greet all customers and provide prompt and courteous service.•Knowledgeable of all various types of seafood and related merchandise.•Handled damaged and spoiled products according to company policy and control level of damaged goods.•Process invoices and receiving logs of daily fresh/frozen shipments.

Bachelor’S Of Science In Accounting, Accounting And Finance, 3.7 Gpa

Magna Cum Laude

Liberal Arts And Humanities

Education record