Contracted Companies:. Property Preservation contractor• Avis / Budget Group o Managed local field office in Ft. Lauderdale o Operated customer shuttle buses for cruise ship passengers o Managed fleet distribution for location• Impact Strong – Kickboxing gym o New office design and build out o Installation of software programs to manage daily operation• Macedonia Holdings – Property preservation o Administration, prepare and organize contractor files, software installation general office functions o Process completed work orders to be submitted for payment o Performed field work- PCR, Lock change, G/C, Winterizations, boarding, landscaping, minor repairs

Tasked with bringing the companies outsourced call center back in house to improve level of customer service while reducing cost. • Developed the company’s first training manual which detailed use of the proprietary system used by all staff.• Lead negotiations for the purchase of new PBX platform ( Avaya Aura) to be installed in the new contact center.• Sourced and managed the build out and installation of call center at a significant reduced cost to the company• Instituted the procedures to manage the companies Money Order processing section

Management of on-line sales and marketing for internal website. Managed big three on-line travel portals (Expedia, Travelocity and Orbitz). Management of the company’s loyalty product (frequent flyer) and system-wide sales offices administration functions.Selected Achievements:• Promoted to the position with the responsibility of re-launching both the internal website and frequent flyer program.• Developed pricing strategies for website re-launch which recorded a 98% increase in revenues during the first year. Within two years the website had increased sales from $14.6M to 58.0M annually with continued positive growth trends in consecutive years. The website was responsible for 27% of total revenues and 53% of the company’s direct sales. • Launched a 24-hour sale campaign which resulted in a company record of $1.6M gross sales.• Redesign of the frequent flyer program from a points-based system to a mileage-based system enhanced the program attractiveness and resulted in a growth of new miles earned by members of 142%.• Targeted e-mail campaign to grow the database and enlist new members resulted in 36% new member growth during the first year after conversion. • Managed relocation of company’s North American headquarters from a 22,000 square foot facility to a new 34,000 square foot facility.• Created and implemented an electronic system to generate and approve promotional ticket request. The new system eliminated the need for carbonized forms and improve the response time from initial request to actual travel document (ticket) issuance • Successfully negotiated with leasing companies to close three separate offices and consolidated operations into one centrally located office realizing 25% savings in operating cost.• Following downturn in business by our tour division renegotiated the 34,000 sq. ft. lease into a sublease relieving the company of a 4.9M obligation on the space through the year 2014.

Managed the company’s three call centers (MIAMI, MONTEGO BAY, and LONDON) as well as the communications infrastructure used to carry voice and data traffic. Selected Achievements:• Introduced call center incentive program for over–the-phone ticket sales which increased direct sales by 134% in the first six months. This sales channel remained the company’s largest direct revenue source until the introduction of web sales in 2003. Through 2009 these call center tickets sales remain the #2 in direct sources of revenue to the company behind the website which I later re-launched.• Managed the telecommunications contracts with major providers AT&T, Quest, MCI etc. • Principle agent of the project team which evaluated a new reservations system for the company to include final cost negotiations.• Instrumental in setting the direction for the new e-commerce platform and the design and implementation of the companies first on-line ticket sales application.remained #2 in direct sources of revenue to the company behind the website. Served as the principle agent of the project team which evaluated a new reservations system for the company to include final cost negotiations. Instrumental in setting the direction for the new e-commerce platform and the design and implementation of the company’s first online ticket sales application