Negotiated client contracts, performance fees, and logistics. Executed promotional tactics, including procurement of radio play, print and television advertisements, and all social media. Established and fostered relationships with radio station executives, venue owners, and media contacts. Coordinated all aspects of shows and appearances, including employing and overseeing staff as well as planning, setting up, and breaking down each event. Controlled client revenue, budgeted financial expenditures, and dispersed client’s payments and fees. Budgeted and scheduled for all aspects of client’s domestic and international tours, appearances, and travel. Managed and controlled event logistics including stage and sound setup/breakdown.

Managed the activities of a team of 32 Field Service Specialists to ensure high level of productivity and customer satisfaction while controlling internal costs on a daily basis. Worked within management structure to build a productive team, set goals, and improved on what was once the worst office in the company. Met with direct reports on a weekly basis to give updates on performance metrics and developed coaching plans for low performing team members. Monitored and reported any safety violations and performance issues by ensuring all documentation and procedures were followed correctly. Responsible for developing employee schedules and training as well as routing and maintenance of entire fleet of 30 vehicles. Budgeted, planned, and executed seasonal and quarterly events for entire office including holiday parties, family-friendly events, and various trips.

Worked as a Contract Project Manager for the Centers for Medicare and Medicaid Services (CMS). Presented weekly updates and reported on project status, business development opportunities, and risks. Reviewed and audited team deliverables to ensure timely delivery and upload onto SharePoint and other document repositories as outlined in the statement of work (SOW). Took meeting minutes, joint application design (JAD) session minutes and created other meeting documentation, including agendas, rosters, etc. Collaborated with project team members to create and deliver SOPs, process flow charts, business continuity plans, risk tracking, schedules and other artifacts as needed to support the client and their projects

Managed 100% of the domestic and international catering and concierge services for the corporation in the region. Directed necessary resources, set priorities, and assisted as necessary to ensure the efficient and effective operation of all functional areas. Managed staff of twenty and oversaw all hiring, training, and termination of all employees. Lead training program and provided recommendations to increase staff efficiency. Computed payroll disbursement and overall budget requirements. Assisted on-site operations and training of staff at various domestic locations. Processed all AP invoices and expense reports

Participated in all day-to-day operations, including handling of client services, administering work flow to employees across levels, upholding FDA regulations, and financial accounting. Supervised evening staff and ensure highest quality standards achieved for client needs. Improved sales and marketing strategies, including regular interface with prospective clients. Developed and implemented training initiatives for new employees.

Completed account transfers and payment per member’s request. Identified and suggested the best solutions and answered the member’s inquiries about their accounts. Offered and suggested NFCU products and services that fit the member’s needs. Counseled delinquent members in regards to all of their loans, credit cards, and mortgage accounts. Kept accurate and up to date notes on member’s accounts. Processed member’s requests for replacement credit cards, sharecheck cards, and checks. Begin initial paperwork on behalf of member to investigate potential fraudulent charges on their account

Provided optimum customer service in establishment that; patrons during peak business hours. Trained bartenders in client relations skills, money transactions, and conflict resolution aimed to raise productivity. Ordered equipment and supplies, kept accurate inventory, and maintained integrity and accuracy of register