Rob Shore Email and Phone Number
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I am a transformational Technology Leader with 25+ years of experience leading enterprise-scale digital transformations across Aviation, Telecommunications, and Media sectors.At easyJet, I spearheaded comprehensive technology initiatives that helped double company revenue to £8 billion, while leading a global team of 200+ FTEs and managing a c£30M technology budget. Most recently, I've orchestrated the migration of 40+ mission-critical systems to AWS, implemented innovative customer solutions driving c£140M+ in ancillary revenue, and achieved £4M in strategic cost savings through technology optimization. My expertise spans building high-performing global teams that consistently achieve industry-leading engagement scores while delivering complex, multi-country digital initiatives that drive substantial business value.Core competenciesChief Technology Officer (CTO) | Group Technology Director | Chief Digital Officer (CDO) | Digital Transformation | Enterprise AI | Cloud Strategy & Migration | Customer Experience Platforms | Data Analytics & AI/ML | Digital Commerce | Enterprise Systems Integration | API Management | Cyber Security | Identity Management | Agile Transformation | Technology Innovation | Global Team LeadershipDomain expertiseAviation Technology | Technology, Media & Telecom | Digital Commerce | Customer Experience Platforms | Cloud Infrastructure | Enterprise Architecture | Commercial Technology | Digital Product Development | Contact Centre Technology | Mobile Solutions | Customer Data Platforms | Business Technology Strategy | Revenue Management SolutionsPassionate about nurturing top talent and leveraging cutting-edge technology to drive business transformation. Proven ability to deliver complex, multi-country, multi-cultural programs that foster innovation, operational excellence, and sustainable growth.
Merlin Entertainments
View- Website:
- merlinentertainments.biz
- Employees:
- 4878
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Vp, Commerce And Guest Solutions EngineeringMerlin EntertainmentsLondon, England, Gb
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Technology DirectorEasyjet Apr 2020 - PresentLondon Luton Airport, GbAccountable for Group Delivery, Support and Digital Transformation across our Digital & Customer Experience, Integration, Airline Technology, Data hub and Business Systems. Leading comprehensive digital transformation, driving innovation and business growth. Overseeing a diverse technology portfolio spanning Digital, eCommerce, Integration, Data Engineering, Airline Operations, and ERP. Managing a high-performing team of 190 FTEs and 300+ on/offshore resources with a £33 million annual operating budget.Reporting to the CDIO. -
Senior Director, It Digital Experience & Integration SolutionsVirgin Media Jan 2019 - Jan 2020Reading, Berkshire , GbSenior Leadership role accountable for strategy, development and delivery and operational excellence of Digital Software solutions across multiple channels, including web, mobile, IVR, contact centre, messaging, bots & AI. Reporting into the CIO, leading a top line of Directors and Senior Managers across 5 delivery pillars that comprise 90+ employees and 200+ contingent and partner workforce with accountable budget of £10mLeading Digital Software solutions across all channels including Online, Mobile App, IVR, Contact Centre, Messaging, Bots & AI. From Customer & Agent facing solutions including all integration with key technology & IT enablers, including Adobe Suite, Micro-Services, OpenShift, Oracle Fusion, PEGA and Salesforce CRM. -
Director Digital Integration, Digital Intelligence & Agent DesktopLiberty Global Sep 2017 - Jan 2019London, GbLiberty Global is $90bn company, turning over $18bn annually with 40,000 employees. It is the largest global cable company operating in 11 countries in Europe and others in the Americas. Leading a team of 90+ FTE and ~200 partners in the strategy, development, delivery and support for all Middleware, Decisioning and Contact Centre platforms to deliver the global consumer roadmap.Increasing the scope of my previous PE leadership role in Liberty Global, I took on a new Director leadership tole of Digital Intelligence (AI), Digital Integration and Agent Desktop solutions at Liberty Global. A pan European leadership role in delivering software solutions to enable Enterprise integration of all digital systems, Intelligent agent desktop and other Digital and Agent technology solutions, across Liberty Global.Major deliveries included successful implementation of a consolidated Agent Desktop & Fault Diagnostic solution to UPC Austria. Consolidation of 10+ swivel chair existing agent applications into one intelligent Agent Desktop solution powered by PEGA. Net result drastically decreasing AHT and faster route to diagnosis with integration to IVR, voice and Enterprise Middleware stack. Also lead the strategy and implementation of consolidating our legacy PE middleware estate to Oracle Fusion (Weblogic) PE solution. In parallel also lead the move from Monolithic to to Micro-services architecture with Open Source technologies and Redhat Openshift, which continued in my new role, following organisation alignment back to UK (Virgin Media). -
Director Middleware & IdentityLiberty Global Jun 2016 - Sep 2017London, GbTechnology Director responsible for the Pan European delivery of Identity Management and Middleware & Integration platforms across Liberty Global’s footprint. Including creating and leading the Pan-European strategy to transform and consolidate multiple middleware platforms and the integration, delivery and migration to a new Identity Management Solution.Accountable and responsible for a €19m Pan European strategic programme to develop, deliver, integrate and migrate to a new central Identity Management Platform, which under my leadership, was successfully launched in Netherlands, Poland and Republic of Ireland. Pan European Development & Delivery of all backend services supporting IDM, Omnichannel, Horizon TV, Horizon Go, Contact Centres, fulfilment, OSS/BSS and corporate services. 190+ projects and programmes.Integration and delivery of Secure API management platform (Akana) enabling secure integration in 6 countries.Lead the successful development and migration of 250+ Oracle Fusion services from Oracle Exalogic to VMware infrastructure.
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Head Of Online, Middleware & Multi-ScreenVirgin Media Sep 2013 - Jun 2016Reading, Berkshire , GbLead the development, delivery and operations for Virgin Media’s Middleware, TV, Mobile and Online applications and platforms. Fundamental in the successful IT deliveries of key strategic programmes – TiVo, TV Anywhere (OTT), MVNO migration, Network expansion, Wifi Calling, TV Apps, Oracle Fusion migration, £20m Digtal commerce & care upgrade. Leading software development and operation teams with 7 direct reports, 65 FTE and 80+ Partner and contractor workforce, reporting to the Director of IT Transformation.Lead the development, delivery & support for Virgin Media's Middleware, Multi-screen and Online application & platforms. Primary areas are eSales, eCare, Mobile & Online Entertainment, IVR, TV, Multi-screen Apps and Middleware SOA.Leading 7 large Development & 2nd-3rd line Support teams comprising 65 FTE and 80+ partner and contractor workforce, delivering mid to large scale online, TV/Entertainment, Mobile Apps and Middleware integration projects. Partner resources based online, off-shore and most recently rolling out near-shore capability.Technology stack include Java, JEE, EJB, Oracle Fusion, Web services, Portal technologies, Apache, Tomcat, Mobile Apps JCAPS, SpringMVC, Maven, SVN, LDAP, TV & Tivo Apps.
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Head Of Online And Middleware Dev & SupportVirgin Media Sep 2011 - Sep 2013Reading, Berkshire , GbHead of Development and Support for Virgin Media's Online and Middleware platforms.
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Customer Online & Middleware Platform LeadVirgin Media Jul 2011 - Sep 2011Reading, Berkshire , GbPlatform Lead for all development and support (2nd and 3rd line) of Virgin Media's customer facing portals and Middleware. Managing internal and third party teams. Working closely with Stakeholders from around the business.
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Customer Provisioning & Middleware Development ManagerVirgin Media Feb 2009 - Jul 2011Reading, Berkshire , GbCurrently Managing a development team of 23 onshore and 15+ offshore developers. Development, Maintenance, and 3rd line support for a large portfolio of front office and back office provisioning and middleware applications/services across the following technology stacks :-JEESOAJCAPSESBJBI
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Internet & Provisioning Development ManagerVirgin Media Jun 2006 - Jan 2010Reading, Berkshire , GbManging the development team responsible for the developement for all internet, fulfillment & provisioning systems at ntl:Telewest. The team is primarily a Java/J2EE development team but also includes some .NET development for specific systems.
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Internet Development ManagerTelewest Broadband Feb 2004 - Jun 2006Leading a team of 12 permanent Java/J2EE developers and 10+ contracters. Develop and support 28+ applications with the business. Design, Architect and develop new and existing internet based applications.
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Development Team LeaderTelewest Broadband Mar 2003 - Feb 2004Internet development and integration. 75% development, 25% Technical Team leading. Developing core internet provisioning system and other applications. Technical lead to team of 4
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Internet Systems EngineerTelewest Broadband May 2000 - Mar 2003Internet Systems engineer designing and developing web applications and primarily developing the core internet provisioning system. Soley developed the initial bandwidth teired service products (then 1Mb and 2Mb). Also developed the provisioning capability for all other internet product offerings e.g Gaming on Demand, Mulitplayer gaming, Advanced Personal Web Page. Introduced the first online provisioning/upgrade of new products for existing customers.Other projects included developing CNR extention points for abuse logging, SMS texting for DTV platform, business critical reporting applications.
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Systems EngineerEds Aug 1996 - May 2000Joined on graduate program writing defense applications for RAF using C, Unix, X-Motif for GUI development. Worked on Mission planning and Inventory systems for Harrier and Tornado.Developed the system administration toolset which automatically configured DNS and propogated files using rdist on HPUX operating systems.Also provided training to theRAF on the above developed systems.Also developed VB and VBA applications on Excel and Access for adiministration tools for MOD.
Rob Shore Skills
Rob Shore Education Details
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University Of SussexArtificial Intelligence -
Brooklands Technical College, WeybridgeProgramming
Frequently Asked Questions about Rob Shore
What company does Rob Shore work for?
Rob Shore works for Merlin Entertainments
What is Rob Shore's role at the current company?
Rob Shore's current role is VP, Commerce and Guest Solutions Engineering.
What is Rob Shore's email address?
Rob Shore's email address is ro****@****dia.com
What is Rob Shore's direct phone number?
Rob Shore's direct phone number is 00 44 125 675*****
What schools did Rob Shore attend?
Rob Shore attended University Of Sussex, Brooklands Technical College, Weybridge.
What skills is Rob Shore known for?
Rob Shore has skills like Integration, Telecommunications, Project Delivery, Unix, Stakeholder Management, Service Delivery, Web Services, Solution Architecture, Broadband, Mysql, Soa, Oracle.
Who are Rob Shore's colleagues?
Rob Shore's colleagues are Luis Reynaldo Mejia, Elaine Burns, Matthew Thomas, Peter Sandalls, Jay Sarjantson, Claire Tierney, Jack Tetley.
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