FlyCast Partners Incorporated delivers best-in-class implementation and support services in ESM, ITSM, ITAM, Workload Automation and Data environments using ITIL best practices. Responsible for Consultants, Project Managers, Business Analysts, and Contractors to:📌 Deliver outstanding customer service!📌 Provide fulfilling careers and professional satisfaction for teammates!📌 Achieve financial success to reward and grow the organization and our partners!

Spearheaded business development and vendor relationship strategies and acted as solution architect for pre-sales and delivery. Built vision, strategy, and roadmaps for customers to leverage data-driven automation initiatives. Analyzed incidents, requests, and business processes to identify automation opportunities. Guided customers on provisioning into Active Directory (AD), Exchange, Azure, Okta (SSO), and many other End-User Computing (EUC) systems.• Propelled gross revenue from zero to over $6M within 20 months, establishing the company as a major player in the identity and automation industry.• Reduced customer ticket volume by an average of 40% through automation initiatives within the first 6 months of implementation, delivering a rapid return on investment (ROI) and enhancing operational efficiency.• Streamlined provisioning time for numerous customers from days or weeks to under 10 minutes, leading to lower IT costs, increased satisfaction, and enhanced business productivity.• Increased customer satisfaction (CSAT) scoring by 24% by providing actionable service catalog items and proactively resolving common ticket issues.• Engaged with stakeholders across IT, Human Resources, and Service Owners to develop and implement user access policies and implement least privileged user Role Based Access Controls (RBAC).• Built complex schedule automation process to consume 1M records per hour from API to transform data and upload into SQL relational data structure to support BI data tool reporting and analysis.• Architected SQL data warehouse(s) to enable data-driven automation from diverse sources, including HRM systems, APIs, CSV files, and other data inputs, enhancing integration and automation context capabilities.• Created an onboarding system for trade shows that enabled instant registration through badge scanning, demonstrating onboarding efficiency to customers and contributing an additional $500K in business opportunities.

Consulting company specializing as Value Added Reseller (VAR) for Citrix and storage (VMWare) solutions. Established expertise in the RES software suite by conducting pre-sales demonstrations, creating demo environments, and leading professional services implementations. Built custom solutions for Identity & Access Management and Automation practice with SQL data warehousing and custom PowerShell integrations in REST\SOAP APIs.• Generated $1.2M additional revenue through IAM and Automation practice establishment, expanding service portfolio.• Reduced audit time from 6 weeks to three days through an enhanced software asset management (SAM) solution, significantly improving client efficiency and compliance.• Engineered modular and reusable coding practices for seamless Identity and Access Management (IAM) solution integration within Enterprise Service Bus (ESB) software. Enhanced development efficiency and solution standardization, improving quality and consistency across integrations. Utilized the ESB software to create integrations, schedule tasks, manage password storage, and handle global variables, centralizing and streamlining enterprise automation processes.• Conducted Security Training and Implementation Guidance: Delivered comprehensive training to DOD agencies (Public Trust) on user profile management software, emphasizing whitelisting and blacklisting capabilities for both physical and virtual environments.• Recognized for contributions to PowerShell forum (Powershell.org).

Managed Systems Center Configuration Manager (SCCM) environment for thirty global sites. Managed contractors and led project meetings for the deployment of a new operating system to 30k domestic and international systems. Participated in the core project team to assess prospective corporate acquisitions and perform onsite assessments.• Achieved recognition for one of the healthiest SCCM environments in the Microsoft Risk & Health Assessment Program (CMRAP), maximizing system performance, efficiency, and customer experience.• Led project to architect deployment and backup solution for Windows 7 operating system reducing the timeline and cost by approximately 85% for 30K clients, significantly improving company-wide productivity.• Decreased reported software incidents by 70% through automated SCCM replication issue remediation for 3K+ software packages, enhancing system reliability and customer satisfaction.• Developed a web interface that reduced elevated permissions by 90%, implemented security logging, and established an approval process for initiating remote operating system deployments by desktop teams in SCCM.• Created VBScript wrapper templates for software distribution standardization, reducing errors and providing common logging for technicians to support continuous improvement of software installation.• Automated process on Citrix servers to clean user profiles reducing 72% of incidents for corrupt roaming profiles and minimizing server administration.• Engineered a programmatic self-documenting health check for Citrix and SCCM environments, leveraging PowerShell for data collection and HTML/CSS for formatting. This solution significantly reduced the time needed to generate complex reports and validate environment health.• Moderator for Visual Basic Script (VBScript) forum due to community contributions and knowledge.