Responsible for Operational Management, including service level management & reporting, security compliance & capacity management as well as overall Supplier Management, including commercials & contracts, financial control, rate card development & business recovery.Support the development, communication and design of the regional BI product strategy in line with the global domain strategy.Strategic :::Responsible for ensuring that Product Management tools, methodologies, governance and standards are understood and are aligned with the regional IT direction.Business Relationship :::Build working relationships with the Business Management teams.Build working relationships with the Regional teams,Support the business leads with product collateral to support potential new business.Contribution to improving the regional IT unit P&L through effective usage of IT services. Product Management :::Governance for all elements of the regional IT product planning and support were applicable. Development of IT product roadmaps.Development and maintenance of regional product catalogue.Development and maintain product cost models.Responsibility for product life cycle and release management. Management of product vendors Financial management of own product (s), design, build, budget and process to achieve objectives.Work closely with the ISM teams to ensure product management processes are aligned to the infrastructure & service management domain strategiesSupport the Business IT teams in the development of new business, providing additional product knowledge, cost information and technical support as requiredSupplier and performance management of the services to ensure both SLA’a and business availability is met.Product roadmap, development and release managementProduct catalogueBudget control, forecasting and reporting

Product owner for bespoke consolidation solution in Heathrow Airport for client BAA.Requirements gathering with client and demonstrate best practices and answers to problems.Creation of user requirements and process mappings using unified modelling language (UML), defining use cases.Examine solution interface requirements and propose method for data extraction and loading.Manage the communication between data providers, internal & external clientele.Definition of business system designs, UAT test scripts and troubleshooting glossaries and interaction between testing team.Financial management of pipeline and roadmap definition to help manage resource requirements and budgetary restraints.Chairing project updates through face to face meetings and conference calls.Analyse and identify improvements to business and IT processes & standards and encourage re-process engineering.Scoping and development of visual scorecards and dashboards.Alignment of resource against pipeline and current working projects.Close relationship and engagement with external BI CPM supplier.Development of a warehouse planning solution for Debenhams utilising Cognos Reportnet version 7 as the product for report distribution.Development of KPI dashboard comprising of gauges and write back capabilities to allow ‘what if’ scenario based planning using BOARD BI & CPM toolkit versions 6 & 7.Targeted service, KPI, financial and hourly status based reporting.