I’m a successful leader with over 28 years of extensive training, knowledge and work experience in managing people, processes and systems involved in contact and call center operations. I have a unique blend of management experience, technical proficiency and leadership abilities which have enabled me to be successful in a variety of roles. I am able to engage with others to identify those behaviors which will ensure all succeed in developing the necessary skills to improve performance and overall job satisfaction while maintaining high quality and compliance standards. I am an excellent resource to others and am able to produce results which have a positive impact to business profitability drivers by focusing on the bottom line operational management core principles.My management experience ranges from front line management of Customer Service phone reps, to Collections Teams, up to and including management of various technical teams supporting Call Center Operations – such as Analytics, Operational and Administrative Support Teams, MIS, Capacity Planning & Financial Controls.