Rob Smith Email & Phone Number

Kansas City, Missouri, United States

The Enterprise Program Business Partner role acts as a change agent, primary point of accountability, and a thought leader spearheading evidence-based strategies for innovation across business and systems used to operate the enterprise and deliver value to the organization. Sought after for extensive expertise in transformative initiatives aligned with business outcomes.

Kansas City, Missouri, United States

The Enterprise Program Business Partner role acts as a change agent, primary point of accountability, and a thought leader spearheading evidence-based strategies for innovation across business and systems used to operate the enterprise and deliver value to the organization.- Assigned to oversee the Blue KC Operations portfolio, which encompasses multiple programs and projects of high complexity that delivers on strategy with significant enterprise investment. - Strong business knowledge of the portfolio.- Serve as a single point of contact across departments and relevant third parties who arecritical to delivery and meeting desired business outcomes of the portfolio.Maintains continuous alignment of program scope with strategic business objectives whilemaking recommendations to modify the program to enhance effectiveness toward thebusiness result or strategic intent.- Coordinates business, IT, and external vendors participation in portfolio outcomes.Assists in team development while holding teams accountable for their commitments,removing roadblocks to their work. Promotes and shares portfolio knowledge; mentors anddevelops team members.

Kansas City, Missouri, United States

The Program Manager II plans, develops, and leads a program through completion, outlining the program’s goals and objectives while acting as a liaison between program staff and upper management/executives. Primary responsibilities included: - Initiating, overseeing, and completing programs through successful delivery, ensuring the success and acceptance of the program while overseeing all related projects and stakeholders. - Responsibility for Charter of program through collaboration with leadership to determine vision, objectives, and overall program strategy. - Decision-making capacity that cannot be achieved at the project level; functions as a sounding board for ideas and approaches that solve project issues having program impacts. - Coordinates business, IT, and external vendors participation in program outcomes. - Vendor management through external resources needed for program development. - Master in credibility that establishes relationships and rapport, and maintains communication with stakeholders at multiple levels, including those external to the organization. - Mentoring junior associates, including project manager, coordinators, and newer program managers to ensure continuity across the company.Successful Delivery of: Claims Systems Modernization Programs - Technology Modernization (owner) - Medicare Advantage Insourcing (partner) - Affordable Care Act Renewal (partner) - Payment Integrity Claims Editing (owner) - Sybase to SQL Migration (owner)

Kansas City, Missouri Area

2008 - present - Agency volunteer - photographer2015 - 2018 - Big Impact Group (BIG) Board of Directors2013 - 2015 - Big Brother to Quintarian (ACES / Kauffman Scholar program)2002 - 2008 - Big Brother to AJ

Kansas City, Missouri Area

...Responsible for managing quality projects throughout the project lifecycle; ensuring world-class service by coordinating departmental or cross-functional teams to deliver timely, high quality deliverables focused on delivering new or upgrading enterprise solutions.....Work on significant or unique issues where technical analysis of situations and independent judgment are required to obtain results....Solid working experience of the following infrastructure: server environments, network, telecom, database / midrange, SAN, and virtualization....Understanding of ISO and ITIL process.

Kansas City

Currently serve as a United Way of Greater Kansas City Board of Trustees Director.Past: 01/2013-12/2015Community Advisory Council Volunteer - Northland volunteer advisor to the United Way of Greater Kansas City Board of Trustees

Kansas City, Missouri Area

Kansas City, Missouri Area

Provide leadership in the Information Technology space as a volunteer for reStart Inc.Work with staff, including the CEO/President, Evie Craig, to solidify plans for technology needs at the locations that they serve.Develop strategy, risk assessment, and policy documentation for board approval.reStart Inc., an interfaith ministry with homeless persons, is committed to providing shelter and supportive services to homeless men, women, youth and families with the goals of helping persons move toward independence and self-sufficiency and ending homelessness in our community.

Kansas City Mo

…Develop and deliver process and technology solutions with high value realization.…Develop and drive the strategic direction for major business processes, technical capabilities, and risk compliance integrating subsidiary organizations.…Build and maintain partnerships with business process partners.…Maintain an effective level of operational support for business process and technical issues.…Own portfolio roadmap Sell to Consumers and Retail Inventory Management.…Able to demonstrate broad business knowledge across multiple critical apps.…Able to demonstrate expertise in the IT architecture and proactively provide input.…Define project deliverables and outcomes, leverage needed resources (people, funding, material, support) to get things done; ability to orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently.…Project lead for extranet project for Gold Crown.…Ability to determine how to effectively utilize the outsource model.…Demonstrate capability to perform in the role of point person to lead, guide and direct effective utilization of outsourced resources in the successful completion of assigned tasks.…Leads efforts to implement and refine our use of the ITIL processes and tools.…Trusted with highly confidential information from partners (legal, internal audit).

Kansas City, Missouri Area

Supply Chain Business Development Consultant & Communication Leader – January 2005-August 2012...Advocate business areas to ensure projects are delivered on time and on budget...Manage a 6-7 digit budget to ensure correct projects are brought forward and prioritized by the business to maximize output for IT....Work ad-hoc with the business to resolve issues through education/advisement....Forward think past what the business wants and create value add projects....Manage business partner’s relationships and liaison with other IT partners....Led division communications effort for division (2008-2010)...United Way Year-round Steering committee member (2001-present) – Report generation/building through eWay site for the entire corporation during campaign time and other coordination to ensure the campaigns success.

Kansas City, Missouri Area

United Way Loaned Executive – August-December 2004...Managed 40+ Kansas City based United Way campaigns by providing necessary resources, organization assistance, and presentations....Skills involved included public speeches and presentations, project management, account management, sales, customer service, time management, strategic planning, creativity, and goal setting with obtainment....Looked upon as a go-to resource for other loaned executives during campaign.

Kansas City, Missouri Area

Helpline Technical Specialist – September 2002-August 2004...Co-manage 30+ analysts on the Central Help Line, providing feedback and recommendations on performance agreements for all analysts....Ensured customer satisfaction and problem management solutions....Excellent problem management skills....Liaisoned between product development and technical personnel, service vendors, and helpline management to develop plans for computer technology....Perform problem trend analysis to determine appropriate actionable resolutions on historical and current data....Developed training manual from ground up and trained all helpline analysts. ...Interviewed all incumbent helpline analysts and associate analysts....High-level security clearance for Employee Relation and Financial data....Department and IT Division Co-Chair Representative for United Way

Kansas City, Missouri Area

Central Helpline Lead Analyst – February 2002-September 2002...Fielded inbound calls from a customer base of 12,000 employees for support on 1,100+ business applications....Maintained excellent first call resolution rate phone adherence rate....Mentored other Helpline analysts within team for all CHL activities....Liaisoned with desktop level-3 as well as application services Level-3 areas in order to create knowledge based documents....High-level security clearance for employee relation and financial data....Department and IT division representative for United Way

Kansas City, Missouri Area

Information Center Applications Lead – March 2001-February 2002...Create applications for batch processing within a TSO environment using JCL / FOCUS / SAS and object oriented programs....Responsible for help-line calls on supported applications....Security clearance for sensitive/delicate areas within the business....Completed requests that totaled over $5,000,000 in increased sales....Led brainstorming sessions to improve productivity and cost structure.

Leavenworth Ks

Kansas City, Kansas

2008-2009 - Board Secretary2010-2011 - Board Chair

Master Of Arts, Management & Leadership

Bachelor Of Science - Bs, Computer Science

Bachelor Of Science - Bs, Computer Information Systems