Alex Robson Email & Phone Number

Chicago, Il, Us

Purchase, Ny, Us

In my role as Senior Manager of Client Operations at Teladoc Health, I lead a dedicated, client-facing team overseeing the operational dimensions of client relationships. My focus is on ensuring exceptional client satisfaction and execution for our largest clients. Through dynamic leadership, collaboration with cross-functional teams, and proactive process improvements, I empower a team of Client Operations Executives while managing a portfolio with a total ARR exceeding $750M. I contribute to organizational direction by aligning performance and initiatives to Objectives and Key Results, supporting sales teams in seizing growth opportunities and optimizing client relationships through strategic initiatives.

Purchase, Ny, Us

As Manager of Client Implementation & Solutions, I led a high-performing team responsible for end-to-end implementation and program management for key partners. With a focus on strategic guidance, I designed and executed complex initiatives, emphasizing technology integration and go-to-market strategy. My contributions included the development of scalable implementation processes, team portfolio management exceeding $150M ARR, and fostering collaboration across sales, marketing, data science, and client success teams to achieve remarkable growth, client retention rate, and project execution.

Purchase, Ny, Us

As a Strategic Program Manager for Livongo->Teladoc, I played a pivotal role in successfully managing partnership-level implementation and operations, ensuring the effective delivery of client solutions for Health Plans and strategic partnerships. A leader in executing key implementation projects at a high level, I also collaborated closely with the sales team to support clients and played a key role in expanding partnerships from $10.3M to $29.6M ARR (9/1/20 - 6/23/21), with subsequent growth surpassing $50.1M in 2022 for my clients. With a focus on cross-functional collaboration, I demonstrated strong communication skills and served as a Tableau SME, providing valuable guidance on data visualization and reporting processes.

Mountain View, Ca, Us

~Livongo has merged with Teladoc Health, please see above~

Boston, Ma, Us

In my capacity as General Manager of Chicago, I earned a position on the Executive Leadership Team, reporting directly to the CEO, and played a pivotal role in driving market leadership initiatives to propel company growth. By collaborating with external HR and benefits leaders, as well as health and vision plans, I successfully implemented on-site vision care for over 50 clients, and ensured smooth service delivery, resulting in heightened client satisfaction and retention. I spearheaded critical product and process improvement projects, working closely with the CTO to implement a new EHR system, streamlining operations and enhancing the overall client experience. My strategic orchestration of an expansion plan, in collaboration with cross-functional teams, led to successful market penetration and substantial business growth. In overseeing the Chicago market, I achieved an impressive 269% business growth over two years, maintained a 99% client renewal rate, and drove top KPI performance.

Boston, Ma, Us

As the Senior Clinic Manager and Operations Lead, I led transformative initiatives by creating a comprehensive playbook for daily operations and team leadership. Through effective training, I ensured the seamless adoption and execution of these strategies. I played a key role in revamping B2C data visualization tools, presenting metrics to stakeholders, and achieving a significant 15% improvement in key performance indicators. Additionally, I contributed to client satisfaction by designing and implementing metrics, dashboards, and tools, resulting in an outstanding Net Promoter Score (NPS) of over 92.

Milan, Italy, It

As a Sales Manager with A.B.O. certification, I successfully led a dynamic team, driving exceptional performance in sales, NPS, customer experience, growth, and SOP. The results spoke for themselves, with revenues exceeding $4.5M and our team consistently recognized for top regional performance.

Milan, Italy, It

Milan, Italy, It

Biomedical Sciences, General

Bachelor Of Arts (B.A.), Music, Audio Arts And Acoustics

Computer Engineering