Contact Us/E-mail: open a process via CRM (delays in delivery, damage to goods, poor service, difficulty in tracking, etc.) mail. Chat: customer service (up to three simultaneous), verify the need, clarify your doubts, and if necessary open a protocol via CRM and direct it to the responsible areas in order to respond within 24 working hours. Complain Here: Open the complaint processes via CRM, make the first contact with the customer by phone, seek solutions with the branches, finance or area related to the complaint, always keep them aware of all dealings (respond via email once a day), at the end of the service, contact and request the evaluation. Generate monthly reports in order to analyze the evolution of the Reclame Aqui platform and seek solutions or identify problems in case of a drop in indicators.

Offer assistance to executives — assistance with answering the phone and reserving meeting rooms; Control guest list for internal events (Lunch w/ Executive Board), control correspondence — receiving and sending materials; Record meeting minutes and arrange on the network, receive, check and direct expense reimbursement spreadsheets; Perform team accreditation at fairs and events — request travel reservations when necessary

Tracking of customer goods (Personal and legal personnel); Opening of priority service via CRM system, quotation of road and air freight based on monthly goals; Opening of processes for collection of shipments and analysis of goods with a readable or illegible profile for transport.

Respond to complaint, suggestion, compliment and customer information emails; Service request registration via SAP system; Dealing with store cases, contacting the customer to finalize the open protocol; PROCON case records and referral to the responsible analyst for dealings; Follow-up of Promotion Service Requests open in activities list.

Term of contract terminations, accounting via the IMS system, credit for former employees; Daily routine analysis on vacation calculations, 13th salary, FGTS and other severance pay; Issuance of proof of payment for former employees, exclusion and blocking of credit; Manager support: generate various reports, schedule meetings, control payment to suppliers, open process; Calls for IT/telephony maintenance, to consultants and shopkeepers: to accredit shopkeepers; Support negotiations and changes in administrative fees, monitor and complete processes; Request installment fee change services and track completion; Scheduling accommodation and airline tickets for executive managers, managers and consultants.