Robson Diniz Email & Phone Number

As a Senior Operations Analyst at Banco Carrefour, I oversee the processes and projects of transactional communications and payment methods for millions of credit card customers every month. I ensure quality, efficiency, and compliance, and deliver solutions that enhance customer experience and satisfaction. I have more than 15 years of experience in diverse sectors, including construction, international trade, and IT.I have developed core competencies in Agile and Predictive IT Project Management, Supplier Governance, Data Processing, Quality Management, and Incident and Change Management. I hold an MBA in Leadership, Innovation, and Management 4.0, and certifications in ScrumMaster (CSM®), Kanban (KMP®), and Metrics and OKRs (MGT30®). I am proficient in SQL, Microsoft Office, Jira, Zendesk, and Trello, and have completed courses in Software Development, Digital Product Leadership, and Chatbots Cognitivos. My mission is to foster a culture of continuous improvement, innovation, and collaboration, and to leverage my skills and knowledge to contribute to the growth and success of Banco Carrefour.

Listed skills include Project Management Professional, Excel Especialista, Objectives And Key Results, Html5, and 26 others.