Ian Robson Email & Phone Number

Waterloo, On, Ca

Waterloo, Ontario, Ca

Led a diverse, distributed, multi-disciplinary accelerator team of software and devops engineers, set team goals via OKRs, managed performance and career development, and supported the overall well-being of the team.Initiatives/Projects:* Identified and implemented improvements in existing CI/CD pipelines to reduce build times by up to 50% in a hybrid on-prem / AWS configuration.* Converted source control from on-prem Gerrit to Azure DevOps without disrupting existing Jenkins CI/CD pipelines or product delivery schedules.* Improved security posture by implementing ISO-27001 controls across Engineering infrastructure.* Coordinated cross-team project to design, implement, and deploy a new test automation framework (AWS, Terraform, Python) reducing 3 days of manual testing to hours.* Streamlined team’s daily workflow patterns by eliminating unnecessary work, simplifying ticketing, and coaching the team to prioritize and balance urgent tasks against longer-term refactoring and migration initiatives.

San Jose, California, Us

Led the Release Engineering, Tools, and Automation teams comprised of local and remote team members. * Modernizing the pipeline from code commit to deployment for McAfee's Consumer products.* Implementing DevOps practices across the Consumer organization.* Replacing on-prem legacy systems and processes with modern industry-standard tools in AWS.

Crewe, Gb

Led local (1) and remote (3) software development teams delivering mobile (iOS and Android) automotive telematics applications. Improved release predictability by realigning teams, transitioning to Agile Scrum development processes, and fostering an environment of continuous improvement.

Boston, Massachusetts, Us

Coached and mentored direct reports, and oversaw end-to-end software development lifecycle. Led post-release software support including customer escalations and delivery of fixes across large, globally distributed research and development (R&D) organization.* Led 2 development teams, overseeing coaching, mentoring, and career development as well as performance reviews and compensation budgeting.* Participated in candidate interviews and hiring decisions for 10 development teams for talent acquisition. * Supported teams as ScrumMaster and product owner and coached junior staff on necessary skills to assume roles where appropriate.* Managed cloud-based cross-segment integration project with $1M+ budget. Coordinated multiple teams across 3 locations, ensuring successful delivery.* Drove complex escalated customer issues to resolution through the engagement of subject matter experts and all levels of management. Triaged, assigned, and monitored 250+ support escalations with a $500K+ annual budget. Coordinated with other managers, negotiated appropriate resources, and allocated work across 20 globally distributed development teams.* Oversaw delivery of high-quality software fixes (hotfixes) for enterprise software applications with an annual budget of $500K+. Delivered 80+ high priority hotfixes per year with 95%+ of all deliveries on schedule and $1M+ in revenue recognition.* Prepared for and participated in software process audits (Automotive SPICE, ISO 26262). Developed and documented processes, ensuring compliance reducing audit issues. * Participated in the transformation from waterfall to agile (Scrum) as a member of the process change review board, improving processes and predictability of releases.

Boston, Massachusetts, Us

Led software development activities in agile team environment. Managed delivery of hotfixes across 10 agile development teams.* Led hotfix development process with senior management, sales, and customers, prioritizing and scheduling hotfix releases, and negotiating resources to work on hotfix requests.* Integrated Microsoft Office products (Word, Excel, PowerPoint, Visio), becoming subject matter expert on integrations with PTC Integrity (lead developer).* Implemented web services (SOAP, REST), exposing key product functionality.* Led implementation of support for CA SiteMinder authentication realm, working directly with the client and ensuring functionality met requirements.

Software developer with a leadership role in creating software applications and product features.* Participated in code review panels and design discussions, providing technical leadership and mentoring to junior developers.* Selected by peers as company representative in ReqIF specification working group, providing information and feedback for ReqIF 1.0.1 development.* Led development of integration platform for MKS Integrity integrations including Microsoft Office (Word, Excel, Project — C#) and PDF import.* Designed and implemented MKS Item Interchange Format — XML-based data exchange, providing an easy method for customers to incorporate MKS Integrity into processes.* Designed and implemented MKS RIF (requirement interchange format) import / export utility, supporting customer data exchange requirements.* Rearchitected MKS repository migrator allowing for easy conversion of customer PVCS, ClearCase, and VSS source code repositories, increasing licensed usage of MKS Source.* Designed and built reference implementations of solution templates for ITIL Incident and Problem Management processes; Subversion (Perl) and Perforce integrations (Python) to MKS Integrity.

Responsible for providing on-site services and training to MKS customers including analysis, design, and implementation of MKS solutions.* Professionally represented MKS while providing pre-sales product demos and pilot installations. Assisted sales teams with technical knowledge and assistance required to close sales.* Understood customer needs in order to design, author and provide training for MKS Source Integrity, MKS Code Integrity, MKS Toolkit, and MKS Web Integrity to all levels in client organizations.* Responsible for customization of MKS products via Perl, Ksh, SQL, JavaScript, Java, and C programs, often on-site with tight timelines and little support from senior staff.* Provided software portability assessments for applications and libraries written in C.

Technical support representative responsible for providing telephone and email support for the MKS suite of products including MKS Source Integrity, MKS Toolkit, MKS Lex and Yacc.* Provided excellent customer service to a high volume of customers in a technical support environment. Prioritized work and ensured critical issues were escalated according to company standards.

B.Sc. Hons., Computer Science

Education record